Frequently Asked Questions
If any of your questions are not answered in this section or anywhere else on the site, please feel free to call or email us at firstname.lastname@example.org.
Are beach towels provided by the resort?
Yes, beach towels for the outdoor and indoor pools are available upon entry.
Are children allowed in the Spa?
Youth Services are available at Crystal Spa. Youth guests (ages 9-12) may not have access to Spa locker facilities, hot tub or Relaxation Lounge. Teen guests (ages 13-17) must be accompanied by a parent/guardian at all times during their visit/treatment. A $15 Spa access fee is assessed for each parent/guardian not receiving a treatment. For more Spa questions, please visit the Crystal Spa FAQ page.
Are children allowed on the golf courses?
As long as proper course etiquette is followed, we encourage family golf outings. Kids 17 and under golf free on the Betsie Valley course when accompanied by a paying adult Monday-Thursdays after 4pm. A 50% discount off the rack rate on both courses is available at any time.
Are fitness classes and training programs available?
Yes, Crystal offers free group fitness classes to houseguests and many specialized personal training services for a fee.
Are pets allowed at Crystal?
Yes, in select units. Please request a pet-friendly unit when reserving your lodging.
While staying and/or visiting with us, we ask that you kindly observe the following rules for the comfort of all our guests:
• In accordance with our local dog ordinances, dogs must be kept on leash and under your control at all times.
• Please pick up after your dog. You may use scoop bags provided in our base areas and deposit them in appropriate trash receptacles.
• Unfortunately, your furry friends cannot go everywhere with you when visiting with us. Dogs are not permitted in the following locations: On lifts, on ski trails during operating hours, in our retail & food establishments (only well behaved dogs under strict owner control are permitted on food patios), and on our Golf Course. Please consult our Front Desk Attendants to inquire whether a facility is dog friendly prior to entering.
In summer, leashed dogs are welcome on our designated hiking trails and disc golf course. Please do not tie your dog up and leave it unattended anywhere on our property. This includes trees, fences, car bumpers, ski or bike racks, chairs and tables, etc. Unattended dogs will be reported to our local dog warden. Due to frequent weather changes associated with our Michigan environment, we highly recommend you not leave your dog in an unattended vehicle. If your dog behaves aggressively, causing property damage and/or bodily injury to a person or other pet, you will need to remove him/her immediately from our property. Your aggressive dog will not be welcome back for future visits and you will be responsible for any incurred damages.
By adhering to the above, you help insure all of us, especially your pets, have a great time visiting Crystal Mountain.
New at Crystal Spa: Canine Massage
Schedule your furry friend for a Canine Massage this summer! Happening every Wednesday through August between 10am-2pm.
Can I make reservations for dining or onsite activities before I travel?
Dinner reservations for groups of 12 or more can be made before you arrive or during your stay.
Crystal Mountain Resort Aerial Drone PolicyOut of safety concerns for guests, employees, and resort property, Crystal Mountain Resort prohibits the operation of unmanned aerial systems, or aerial drones by the general public, including recreational users and hobbyists, without prior written authorization from the Resort. This prohibition includes drones for filming or videotaping, as well as any use by media or journalists operating above Crystal Mountain Resort property. Please contact: Joe Bolduc, Risk/Safety Manager, (231) 378-2000 ext. 5702 if you have any questions or if you seek prior approval to operate any aerial drones. Any authorized operation of aerial drones will be governed by Federal Aviation Administration rules and regulations, as well as policies established by Crystal Mountain Resort, which may include certification, training, insurance coverage and indemnification.
Do I need to bring plates, bedding or towels?
Each unit offers the comforts of home – including complimentary wireless Internet access*, air conditioning, voicemail, satellite television, a microwave, refrigerator, coffee maker, toaster, hairdryer, iron and an ironing board, bedding, pillows, and towels. Units that include kitchens or kitchenettes are stocked with dinnerware. Most units also include whirlpools, decks, ski-in/ski-out access, and a fireplace. Some condos, townhomes and vacation rentals include washers and dryers. Call 888.YOUR.MTN if you have any other questions.
*Resort Homes excluded.
Does Crystal have swimming pools?
The Park at Water's Edge is a one-acre, outdoor water playground with a 4,200 square-foot pool. It offers water basketball and volleyball areas, zero-depth entry and a water playground structure with a slide, sprinklers, buckets, and cargo nets. The park also features a sand play area, outdoor hot tub, and a 32-foot climbing wall. And if you get hungry, The Beach House offers poolside fare.
The Peak offers an indoor swimming pool with lap-swimming areas and a hot tub.
The MountainTop neighborhood offers their guests a private outdoor pool with a BBQ area.
Does Crystal Mountain offer a workout facility?
Yes, the Peak Fitness Center and fitness classes are free to all overnight Crystal Mountain guests. The Peak Fitness Center features state-of-the-art Precor cardio and strength-training equipment, ideal for enhancing the training experience of casual and avid fitness enthusiasts alike. And if you choose, tune your headphones into one of our four 42” LCD flat-panel televisions.
How do I refill my Crystal Spa products?
The following Crystal Spa products are available for refill:
• Lavender Mint Body Lotion
• Lavender Mint Body Wash
• Lavender Mint Shampoo
• Reconstructive Conditioner
• Purifying Facial & Skin Cleanser
Refill these products at the Peak Fitness Desk for $6 per bottle or refill by mail.
Ship bottles to:
Crystal Mountain, ATTN: CRYSTAL SPA REFILL
12500 Crystal Mountain Drive
Thompsonville, MI 49683
Include the following information: Name, Phone Number, Return Address and additional product requests. $5 shipping applies. Pay by check (MI only) or credit card.
Check: $6 per refill plus $5 for shipping.
Credit Card: A Concierge will contact you for payment.
Questions? Please call us at 231.378.2000 x7200.
*Bottles must be empty, clean and in good condition.
Is babysitting available?
Yes, we offer in-room babysitting. Reservations must be made well in advance. Our babysitters are local students who have completed childcare training and undergone thorough background checks. We also provide drop-off kids programs – including ski lessons and nature discovery.
Is Crystal a ski-in, ski-out resort?Yes, Crystal offers Mountaintop and slopeside lodging with ski-in, ski-out access.
Is Express Check-out available?
Yes, you may call to check-out if an on-file credit card was given and imprinted at check-in.
Is smoking allowed?
All Crystal Mountain buildings are smoke-free.
Is there a “quiet time” at the resort?
Yes, Crystal asks that we respect our neighbors. Designated Crystal Mountain Quiet Time is from 11pm-7am.
Is there a dress code for the restaurants?
None of our restaurants require a jacket to be worn. Swimwear must be dry and covered. No bare feet allowed.
Is there a post office?
We do not have a post office, but any outgoing mail can be dropped off at the Front Desk.
Is transportation available?
Yes, we offer a free resort shuttle.
What airports are near Crystal Mountain?
What credit cards does Crystal Mountain accept?
Visa, MasterCard, American Express, Discover
What dining options are available at Crystal?
Crystal offers a fine dining restaurant and bar, a family restaurant, a few to-go and on-the-go restaurants, as well as a convenience store. For details, visit Dining at Crystal Mountain.
What is the check-in time?
Check-in begins after 5pm or as accommodations become available.
What is the check-out time?
Check-out time is at 11am.
Where do I check-in?
The Inn at the Mountain – located to the left of the four-way stop as you enter Crystal Mountain from M-115.