CRYSTAL SPA
RELAX. REVIVE. REJUVENATE.
At the heart of the Crystal Mountain community is Crystal Spa - a place of well-being in all seasons. Take a look at all the ways to experience Crystal Mountain and to connect to a healthier and more grounded you.
Digital Crystal Spa eGift Cards
Now you can send a digital gift card for any occasion via email. Simply select your amount, let us know who to send it to, include your customized greeting and voila – gift given! Digital gift cards are only valid at Crystal Spa and can be redeemed for services, enhancements and retail.
Online Booking
Crystal Spa services can now be booked online! Visit the link below to plan your spa day.
You can also request your appointment by calling 888-968-7686 ext. 7200.
About Us
Our 18,500-square-foot, LEED-Certified oasis at the heart of Crystal Mountain honors the art and natural beauty of northern Michigan in a setting that awakens and inspires. From the first moment you enter the doors of Crystal Spa, you'll appreciate the comforts of this elegant retreat.
Crystal Spa Hours
Wednesday - Saturday: 9:30am - 7pm
Sunday - Tuesday: 9:30am - 6pm
Policies & FAQs
In effort to provide a relaxing environment for our guests, we ask that you observe the following guidelines:
Please arrive 20 – 30 minutes prior to your service. Guests are not allowed into the spa any earlier than 30-minutes prior to service and are asked to check-out within 1-hour of the end of their last service so that we are able to maintain a relaxing experience for all guests. Guests whose services are scheduled to end near closing time are welcome to arrive up to two-hours prior to their scheduled appointment time.
AGE POLICIES
Please contact the spa directly at 231-378-2030 to book services for guests under 18.
Nail Services are available for guests ages 13 and over. Nail services include spa amenity access for guests who are 16-17 if they are accompanied by a same gender adult; adult must also have a service or pay spa access fee to accompany the minor. Nail services will not include spa amenity access for guests who are under 16 years old.
Massages are available for guests ages 16 and 17 when booked with an accompanying adult together in the dual room; minor will be booked with a same gender therapist.
Facials are available for guests ages 16 and 17 when booked at the same time an accompanying adult has a service booked.
Spa amenity access is available 30 minutes prior to scheduled service and for one hour after service ends. Guests who are scheduled for the last service of the day can arrive one hour early to enjoy spa access prior to their service. A same gender adult will be required to accompany minors while enjoying the amenities for any of these services.
Crystal Spa FAQs
Do I need to make a reservation for spa services?
We strongly recommend that you schedule Crystal Spa appointments prior to your arrival. Reservations are subject to availability and must be guaranteed with a credit card. Book your appointment by calling 888-968-7686 ext. 7200 or reserve online.
Do I need to fill out a waiver to visit Crystal Spa?
Crystal Spa Guests are required to fill out a waiver prior to any spa treatments. Your Crystal Spa waiver will now be e-mailed to you after you book your service. Book Crystal Spa Services »
I need to cancel my appointment. Is there a cancellation fee?
We request that cancellations or appointment reschedules be made at least 24-hours in advance for single services and 48-hours in advance for multiple treatments. Failure to reschedule in advance will result in a 50% charge applied to your credit card. No-show appointments will be charged in full.
Are there age requirements at Crystal Spa?
Yes, please refer to our age policies in the section above.
What should I bring to the spa?
You will be provided a luxurious spa robe and sandals upon arrival. Please bring a swimsuit to fully enjoy all of the Crystal Spa amenities.
Are there alcoholic beverages at Crystal Spa or may I bring my own?
Beer, wine and bubbly are available for purchase at the spa. Please do not bring alcohol with you to the spa, this is violation of our liquor license.
Can I use my cell phone at Crystal Spa?
To ensure the privacy and relaxation of all guests, we ask that phones are silenced and stored in your locker while you are in Crystal Spa.
Does the spa offer day lockers?
While we do offer lockers, Crystal Spa is not responsible for damage or loss of your personal belongings. We ask that you please not bring or wear valuables.
What spa amenities are available?
Each locker room features a eucalyptus-infused steam room and infrared sauna. Plus, there is a co-ed outdoor hot tub and Relaxation Lounge featuring hot teas, fruit, and cucumber mint water. Spa access also includes access to the Peak Fitness Center and indoor pool and hot tub. Guests are asked to arrive to Crystal Spa 30 minutes prior to appointment to complete the check-in process and begin to enjoy the amenities, and are invited to stay up to 1 hour past the end of your spa service to continue the spa experience!
What forms of payment can I use at Crystal Spa? Is gratuity included?
We accept all major credit cards, personal checks and traveler's checks. Crystal Mountain houseguests may also charge services to their room and club members to their membership account. For your convenience, an 18% adjustable gratuity and 2% service charge will be added to Crystal Spa services.
For more information, please call Crystal Spa at 888-968-7686 ext. 7200 or
e-mail spa@crystalmountain.com.
Crystal Spa Refill Program
Love enjoying the scents of Crystal Spa at home? Signature Crystal Spa product refills are only $8 per bottle:
Lavender Mint Body Lotion
Lavender Mint Body Wash
Lavender Mint Shampoo
Reconstructive Conditioner
Purifying Facial & Skin Cleanser
Bring your empty, clean bottles to the Crystal Spa to be refilled. Our staff will not be able to refill your bottles if they are not completely empty, clean and in good condition.
Refill by mail is also available! Place your refill order online at shop.crystalmountain.com. Print your receipt and include it in your bottle shipment along with your return address and phone number. Ship your bottles to:
Crystal Mountain, ATTN: Crystal Spa Refill
12500 Crystal Mountain Drive
Thompsonville, MI 49683
If you have questions, please contact Crystal Spa at 231-378-2030 or
e-mail spa@crystalmountain.com.