FAQ’s

What time is check-in/check-out?

Check-out time is 11am and check-in time is 5pm.

Do you have a shuttle bus?

Yes! We have a shuttle bus on property. To schedule a pick-up, please call our Resort Operator at ext. 0.

Is smoking allowed?

All Crystal Mountain buildings are smoke-free.

Is there a “quiet time” at the resort?

Yes, from 11pm – 7am.

Are pets allowed at Crystal Mountain?

Yes, pets are welcome to visit and stay at Crystal Mountain in select units. Please request a pet-friendly unit when reserving your lodging. While staying and/or visiting with us, we ask that you kindly observe the following rules for the comfort of all our guests:

• In accordance with our local dog ordinances, dogs must be kept on leash and under your control at all times.
• Please pick up after your dog. You may use scoop bags provided in our base areas and deposit them in appropriate trash receptacles.
• Dogs are not permitted in the following locations: On lifts, on ski trails during operating hours, on our Golf Courses, and in our retail and food establishments, including The Thistle and Wild Tomato outdoor patios. Well behaved dogs under strict owner control are permitted at the following outdoor patios: Kinlochen Plaza, Mountain Market patio, and the Barr Park patio. Please consult our Front Desk Attendants to inquire whether a facility is dog friendly prior to entering.

Leashed dogs are welcome on our designated hiking trails and disc golf course. Please do not tie your dog up and leave it unattended anywhere on our property including trees, fences, car bumpers, ski or bike racks, chairs and tables, etc. Unattended dogs will be reported to our local dog warden. Due to frequent weather changes associated with our Michigan environment, we recommend you not leave your dog in an unattended vehicle. If your dog behaves aggressively, causing property damage and/or bodily injury to a person or other pet, you will need to remove him/her immediately from our property. Your aggressive dog will not be welcomed back and you will be responsible for any incurred damages.

Can I tailgate at Crystal Mountain?

Yes, tailgating is allowed in the winter at your vehicle, but please keep a tight radius so you don’t encroach on other parking spaces. No pop-up tents, grills or fire pits allowed in parking lots. Outside alcohol is not allowed.

Are drones allowed at Crystal Mountain?

To protect the privacy, and enjoyment of our guests and employees, and to protect resort property and operations, Crystal Mountain prohibits members of the general public, including recreational users, hobbyists, media representatives, and commercial operators, from launching, landing, or operating an unmanned aircraft system (UAS), commonly referred to as a drone, from or on Crystal Mountain property without prior written authorization from the Resort.

This policy applies to drone use for photography, filming, livestreaming, surveying, mapping, promotion, journalism, or any other recreational or commercial purpose. Crystal Mountain authorization is also required before a drone is used in connection with any event, activity, guest, employee, facility, or operation of the Resort.

Requests for authorization should be submitted in advance to the Director of Risk Management and Resort Safety at 231-378-2258. Approval may be conditioned on the operator providing documentation of applicable pilot certification, drone registration, Remote Identification compliance, training or experience, insurance coverage, indemnification, a flight plan, and any other information or safeguards required by Crystal Mountain.

Any authorized drone operation must comply with all applicable Federal Aviation Administration requirements, airspace restrictions, federal, state, and local laws, and Crystal Mountain policies and instructions. Resort authorization does not constitute FAA airspace approval, and FAA authorization does not grant permission to launch from, land on, or otherwise use Crystal Mountain property.

Crystal Mountain may deny, limit, suspend, or revoke authorization at any time based on weather, crowd conditions, emergency response activity, privacy concerns, operational needs, or other safety or security considerations. Unauthorized operators may be directed to stop operations and leave Resort property, and Crystal Mountain may contact law enforcement or the appropriate regulatory authority when warranted.

This policy does not restrict drone operations conducted by law enforcement, fire, emergency medical services, or other governmental agencies acting within their lawful authority, or operations conducted directly by or on behalf of Crystal Mountain under an approved operational plan.

Is sledding allowed at Crystal Mountain?

No, sledding is prohibited at Crystal Mountain.

Can I snowmobile on property?

We have one trail that connects to the resort property, which is surrounded by a network of state snowmobile trails. We do not allow snowmobiles to drive through the resort, on our slopes or our golf courses.

Is there a post office?

We do not have a post office, but any outgoing mail can be dropped off at the Front Desk.

May I carry a firearm on the premises?

Crystal Mountain prohibits firearms on resort premises, including associated garages and parking lots. Employees and others who enter resort premises with firearms in their possession, regardless of whether or not they are licensed or permitted by law to carry such firearms, concealed or otherwise, are in violation of this policy.

Crystal Mountain is aware that some jurisdictions allow qualifying citizens to obtain permits to carry concealed weapons, including handguns, on public property, except where expressly prohibited. These permits, however, do not automatically confer the right to carry concealed weapons on private property. The sole exception is for law enforcement officers whose official duties require carrying firearms.

Employees and others who violate this policy are subject to disciplinary action up to an including separation from the resort. Others who are found violating this policy will be directed to leave property at once and will be arrested by the police for criminal trespass if they refuse to do so.