FREQUENTLY ASKED QUESTIONS
What time is Check-In/Check-Out? Check –in begins after 5pm or as accommodations become available; check-out time is at 11am. We are happy to offer an early check-in as soon as your accommodations are clean and ready. Please pre-register at our Front Desk, located at the Inn at the Mountain upon arrival. If your accommodation is not available for an early check-in we encourage you to enjoy the facilities and will contact you when your accommodation is ready.
Where do I check-in? At the Inn at the Mountain, located to the left of the four-way stop after you enter Crystal Mountain from M-115.
Is Express Check-Out available? Yes, you may call to check-out if an on-file credit card was given and imprinted at check-in.
What Credit Cards are accepted? Visa, MasterCard, American Express, Discover
Is smoking allowed? All Crystal Mountain buildings are smoke-free.
Is there a “quiet time” at the resort? Yes, from 11pm – 7am.
Are pets allowed at Crystal Mountain? Yes, pets are welcome to visit and stay at Crystal Mountain in select units. Please request a pet-friendly unit when reserving your lodging.
While staying and/or visiting with us, we ask that you kindly observe the following rules for the comfort of all our guests:
- In accordance with our local dog ordinances, dogs must be kept on leash and under your control at all times.
- Please pick up after your dog. You may use scoop bags provided in our base areas and deposit them in appropriate trash receptacles.
- Unfortunately, your furry friends cannot go everywhere with you when visiting with us. Dogs are not permitted in the following locations: On lifts, on ski trails during operating hours, in our retail & food establishments (only well behaved dogs under strict owner control are permitted on food patios), and on our Golf Course. Please consult our Front Desk Attendants to inquire whether a facility is dog friendly prior to entering.
In summer, leashed dogs are welcome on our designated hiking trails and disc golf course. Please do not tie your dog up and leave it unattended anywhere on our property. This includes trees, fences, car bumpers, ski or bike racks, chairs and tables, etc. Unattended dogs will be reported to our local dog warden. Due to frequent weather changes associated with our Michigan environment, we highly recommend you not leave your dog in an unattended vehicle. If your dog behaves aggressively, causing property damage and/or bodily injury to a person or other pet, you will need to remove him/her immediately from our property. Your aggressive dog will not be welcome back for future visits and you will be responsible for any incurred damages. By adhering to the above, you help ensure all of us, especially your pets, have a great time visiting Crystal Mountain.
Are drones allowed at Crystal Mountain? Out of safety concerns for your guests, employees, and resort property, Crystal Mountain Resort prohibits the operation of unmanned aerial systems, or aerial drones by the general public, including recreational users and hobbyists, without prior written authorization from the Resort. This prohibition includes drones for filming or videotaping, as well as any use by media or journalists operating above Crystal Mountain property. Please contact Joe Bolduc, Risk/Safety Manager (231) 378-2000 ext. 5702 if you have any questions or if you seek prior approval to operate any aerial drones. Any authorized operation of aerial drones will be governed by Federal Aviation Administration rules and regulations, as well as policies established by Crystal Mountain Resort, which may include certification, training, insurance coverage and indemnification.
Is there a post office? We do not have a post office, but any outgoing mail can be dropped off at the Front Desk.
Is transportation available? Yes, we offer a free resort shuttle to destinations on resort property.