Frequently Asked Questions
What is your resort cleaning process? How are you addressing COVID-19 and sanitation efforts? When guests check into Crystal Mountain for the foreseeable future, they will notice a number of additions to the company’s cleaning regimen – all designed to set an even higher standard of cleanliness for the resort.
In its heightened and enhanced cleaning protocols, Crystal Mountain will also be using the highest classification of disinfectants recommended by the Centers for Disease Control and Prevention to treat known pathogens like COVID-19.
In guest rooms, Crystal Mountain has enhanced its detailed cleaning practices, requiring surfaces to be thoroughly cleaned and disinfected. While stay-over room cleaning will be suspended at this time, cleanings between guest stays will see an enhanced cleaning protocol, with extra caution taken for high-touch points like television remote controls, door handles, light switches, chairs, faucets, lamps and others.
Rooms will be taken out of service between guests to ensure proper sanitization.
In public spaces, Crystal Mountain has added to its already rigorous cleaning protocols, requiring surfaces to be treated with disinfectants. This cleaning will be done with increased frequency.
We have added touchless hand sanitizers throughout the resort, at entrances and exits to our buildings.
Will social distancing be implemented? To help alleviate the risk of COVID-19 transmission through person-to-person contact, Crystal Mountain will be installing signage in the lobby to remind guests to maintain at least six-feet social distancing and will remove and re-arrange furniture to allow more space for distancing.
There will be signs throughout the resort, reminding guests to keep a respectful, six-foot distance from other guests, as well as signs on the floors in queuing areas like the front desk and at cash registers.
Crystal Mountain has added partitions at front desks and cash registers to provide an extra level of precaution for its staff members and guests.
You’ll see more touchless hand sanitizing stations around Crystal Mountain near entrances and exits, front desks, elevator banks and meeting spaces.
Will my family and I need to wear a mask while at Crystal Mountain? Your safety and the safety of our guests is our No. 1 priority. We ask our guests wear masks or face coverings while in public, indoor spaces. You will not need to wear a mask in your room or outdoors if you are six feet away from other guests.
Will staff be wearing masks? Staff at our resort will be wearing masks while inside public, indoor spaces. Some of our team members, especially those who work in food and beverage and in housekeeping are required to wear face masks and gloves as appropriate and as needed.
How often will my room be cleaned? At this time we will not clean your room while you are staying in it. So there will be no stay-over service. If you need towels, please call the hotel operator at 888-968-7686 ext. 0 or dialing 0 from your room phone.
Will Crystal Spa be open? Crystal Spa will remain closed at this time. We want to ensure your safety, as well as that of our staff. But you may visit our gift shop online at www.shop.crystalmountain.com for many of your favorite Crystal Spa signature and other products. We will soon be offering curbside pick-up for orders.
Will Peak Fitness be open? Peak Fitness will remain closed at this time. Please check back for the latest dates and our plan to reopen.
Is Mountain Market open? Mountain Market is open. We have implemented some social distancing reminders with signage and will allow for up to 10 people at a time inside the store. Please use the entrance inside the lobby of the Inn, and exit through the doors near the fountain at Barr Park.
Are the restaurants open? Thistle Pub and Grille is open for dining and takeout daily from 4pm -9pm. The Plaza outside Kinlochen is also open. Betsie River Pizza is open for takeout orders and delivery from 11am - 7pm. Please order and pay ahead by calling 231-378-4774.
Are any of your retail shops open? Yes! Mountain Market is open daily from 9am - 8pm. Kinlochen Pro Shop is open daily 7:30am - 8pm. Mountain Sports is open. Peak Boutique is open Saturday through Monday, 10am - 5pm.
Is your shuttle bus running? The shuttle is not running at this time.
Is bike rental open? Yes, you may rent bikes from us! Bike rentals are by reservation only and must be reserved and paid for in advance. We will ensure your bike is sanitized, clean and ready to go when you pick it up curbside at the Park at Waters Edge. Please call 888-968-7686 ext. 7000 to rent a bike.
Is the Michigan Legacy Art Park open? Yes! Michigan Legacy Art Park is on the grounds of Crystal Mountain, in densely wooded, 30-acre preserve with 1.6 miles of hiking trails. The Art Park features over 50 sculptures, poetry stones and an outdoor amphitheater. Each of the sculptures interprets, in its own way, a piece of Michigan's history. The Art Park is open from dawn to dusk and is accessible by foot. Michigan Legacy Art Park is a 501(c)3 nonprofit organization, so donations are appreciated: $5 per adult, kids ages 17 and under are free.
Will the Crystal Coaster be running? The Crystal Coaster is not running. Our target date to open the Crystal Coaster is June 13. We will let you know if that date changes.
Are your golf courses open? Yes! Both our golf courses are open! All 18 holes on both the Mountain Ridge and Betsie Valley are open for play. Please book and pay for all golf times in advance online. Other new policies implemented at this time are listed here.
Is the pool open? The pool is not open at this time. Our target date to open the pool is June 13. We will let you know if that date changes.
Who do we call if we see unsafe behavior or something the resort leadership should know about? Everyone plays a role in their own personal safety. If you see something, say something. Please call our Security team at 231-631-0581 or 231-378-2215 for assistance.
Is smoking allowed? All Crystal Mountain buildings are smoke-free.
Is there a “quiet time” at the resort? Yes, from 11pm – 7am.
Are pets allowed at Crystal Mountain? Yes, pets are welcome to visit and stay at Crystal Mountain in select units. Please request a pet-friendly unit when reserving your lodging.
While staying and/or visiting with us, we ask that you kindly observe the following rules for the comfort of all our guests:
- In accordance with our local dog ordinances, dogs must be kept on leash and under your control at all times.
- Please pick up after your dog. You may use scoop bags provided in our base areas and deposit them in appropriate trash receptacles.
- Unfortunately, your furry friends cannot go everywhere with you when visiting with us. Dogs are not permitted in the following locations: On lifts, on ski trails during operating hours, in our retail & food establishments (only well behaved dogs under strict owner control are permitted on food patios), and on our Golf Course. Please consult our Front Desk Attendants to inquire whether a facility is dog friendly prior to entering.
In summer, leashed dogs are welcome on our designated hiking trails and disc golf course. Please do not tie your dog up and leave it unattended anywhere on our property. This includes trees, fences, car bumpers, ski or bike racks, chairs and tables, etc. Unattended dogs will be reported to our local dog warden. Due to frequent weather changes associated with our Michigan environment, we highly recommend you not leave your dog in an unattended vehicle. If your dog behaves aggressively, causing property damage and/or bodily injury to a person or other pet, you will need to remove him/her immediately from our property. Your aggressive dog will not be welcome back for future visits and you will be responsible for any incurred damages. By adhering to the above, you help ensure all of us, especially your pets, have a great time visiting Crystal Mountain.
Are drones allowed at Crystal Mountain? Out of safety concerns for our guests, employees, and resort property, Crystal Mountain Resort prohibits the operation of unmanned aerial systems, or aerial drones by the general public, including recreational users and hobbyists, without prior written authorization from the Resort. This prohibition includes drones for filming or videotaping, as well as any use by media or journalists operating above Crystal Mountain property. Please contact Joe Bolduc, Risk/Safety Manager 231-378-2000 ext. 5702 if you have any questions or if you seek prior approval to operate any aerial drones. Any authorized operation of aerial drones will be governed by Federal Aviation Administration rules and regulations, as well as policies established by Crystal Mountain Resort, which may include certification, training, insurance coverage and indemnification.
Is sledding allowed at Crystal Mountain? No, sledding is prohibited at Crystal Mountain.
Is there a post office? We do not have a post office, but any outgoing mail can be dropped off at the Front Desk.