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Frequently Asked Questions

Crystal Mountain is your base camp to northern Michigan, where you can visit places like Sleeping Bear Dunes National Lakeshore, world-class wineries and breweries, the Michigan Legacy Art Park or just spend the day enjoying all Crystal Mountain has to offer.

However you choose to be in your element, Crystal Mountain’s priority will remain the safety of its staff and guests. Crystal Clean was developed as our commitment to safety and health, but has become part of our culture throughout the past year.

We strengthen that commitment to you now by continuing to plan for all contingencies and reimagining the Crystal Mountain experience for your safety, for your health and for your enjoyment.

We have developed our operations plan using industry best practices and state and local health recommendations. We abide by all public health orders. If you have questions that aren't addressed below, we welcome you to contact us.

Cleaning Divider

accommodations and cleaning

What is your resort cleaning process? How are you addressing COVID-19 and sanitation efforts?

In its heightened and enhanced cleaning protocols, Crystal Mountain will be using the highest classification of disinfectants recommended by the Centers for Disease Control and Prevention to treat known pathogens like COVID-19.

In guest rooms, Crystal Mountain has enhanced its detailed cleaning practices, requiring surfaces to be thoroughly cleaned and disinfected. While stay-over room cleaning has been suspended at this time, cleanings between guest stays will see an enhanced cleaning protocol, with extra caution taken for high-touch points like television remote controls, door handles, light switches, chairs, faucets, lamps and others. 

In public spaces, Crystal Mountain has added to its already rigorous cleaning protocols, requiring surfaces to be treated with disinfectants. This cleaning will be done with increased frequency. If you see a bathroom closed, come back! It is likely closed for routine and thorough cleaning. We have added touchless hand sanitizers throughout the resort, at entrances and exits to our buildings.

How often will my room be cleaned?

Your room has been thoroughly cleaned and sanitized before you check in. Housekeeping service has been suspended so no one will enter your room once you check in. Please call the hotel operator at 888-968-7686 ext. 0 or dial 0 from your room phone if you need anything.

Do you offer daily housekeeping in my room?

In the interest of staff and guest safety, we are not offering daily housekeeping at this time. Please request trash pickup, towel and linen replacements or additional in-room amenities by calling our hotel operator at Ext. 0.

Check Mark Blue

WHAT'S OPEN?

​Is Peak Fitness Center and the Indoor Pool open?

Peak Fitness Center plus our Indoor Pool and Hot Tub are open. Reservations will be available for the Peak Fitness Center and lap swimming for 30-minute and 60-minute sessions. To make your reservation, please call 888-968-7686 ext. 7300.

Will Crystal Spa be open?

Crystal Spa is open. Please check our menu of spa services that we are currently offering. 

You may also visit our gift shop online at www.shop.crystalmountain.com or in person for many of your favorite Crystal Spa signature and other products. Curbside pickup and mail are also available. 

Are the restaurants open?

Operating times vary so be sure to check our dining options here

Is Mountain Market open?

Mountain Market is open.

We are now offering Fill Your Fridge grocery delivery from the Mountain Market directly to your lodging unit prior to your arrival. Place your order online at least 48 hours before your arrival and let us take out the stress of making sure your fridge and pantry are stocked with all of your favorite items. Our staff will sanitize after delivery. Order Here » 

Are your retail shops open?

Yes! Mountain Market is open daily. Kinlochen Pro Shop is also open daily. Mountain Sports is open. Peak Boutique is open. See our weekly hours here.

You may also visit our shops online anytime by visiting www.shop.crystalmountain.com for many of your favorite Crystal Spa signature products, gifts and Crystal Mountain merchandise. Curbside pick-up and mail are available.

Is the Michigan Legacy Art Park open?

Yes! Michigan Legacy Art Park is in a densely wooded, 30-acre preserve with 1.6 miles of hiking trails. The Art Park features over 50 sculptures, poetry stones and an outdoor amphitheater. Each of the sculptures interprets, in its own way, a piece of Michigan's history. The Art Park is open from dawn to dusk and is accessible by foot. Michigan Legacy Art Park is a 501(c)3 nonprofit organization, so donations are appreciated. 

What about childcare. Will that be open?

Our daycare facility will not be open.

Who do we call if we see unsafe behavior or something the resort leadership should know about?

Everyone plays a role in their own personal safety. If you see something, say something. Please call our Security team at  231-631-0581  or  231-378-2215  for assistance.

General Inquiry Divider

GENERAL Inquiries

What time is check-in/check-out?

Check-out time is 11 a.m.; and check-in time is 5 p.m. 

For your safety, as well as the safety of our staff and other guests, we are limiting the number of guests inside our lobby. So only one person per party should visit our front desk for check-in and check-out. 

Is your shuttle bus running?

Yes! We are running a shuttle. 

Is smoking allowed?

All Crystal Mountain buildings are smoke-free.

Is there a “quiet time” at the resort?

Yes, from 11pm – 7am.

Are pets allowed at Crystal Mountain?

Yes, pets are welcome to visit and stay at Crystal Mountain in select units. Please request a pet-friendly unit when reserving your lodging. While staying and/or visiting with us, we ask that you kindly observe the following rules for the comfort of all our guests:

  • In accordance with our local dog ordinances, dogs must be kept on leash and under your control at all times.
  • Please pick up after your dog. You may use scoop bags provided in our base areas and deposit them in appropriate trash receptacles.
  • Dogs are not permitted in the following locations: On lifts, on ski trails during operating hours, on our Golf Courses, and in our retail & food establishments (well behaved dogs under strict owner control are permitted at the following patios: Kinlochen Plaza, Mountain Market patio, and the Barr Park patio). Please consult our Front Desk Attendants to inquire whether a facility is dog friendly prior to entering.

Leashed dogs are welcome on our designated hiking trails and disc golf course. Please do not tie your dog up and leave it unattended anywhere on our property including trees, fences, car bumpers, ski or bike racks, chairs and tables, etc. Unattended dogs will be reported to our local dog warden. Due to frequent weather changes associated with our Michigan environment, we recommend you not leave your dog in an unattended vehicle. If your dog behaves aggressively, causing property damage and/or bodily injury to a person or other pet, you will need to remove him/her immediately from our property. Your aggressive dog will not be welcomed back and you will be responsible for any incurred damages. 

Can I tailgate at Crystal Mountain?

Yes, tailgating is allowed in the winter, but please keep a tight radius around your vehicle so you don’t encroach on other parking spaces. No pop-up tents, grills or fire pits allowed in parking lots. Outside alcohol is not allowed.

Are drones allowed at Crystal Mountain?

Out of safety concerns for our guests, employees, and resort property, Crystal Mountain Resort prohibits the operation of unmanned aerial systems, or aerial drones by the general public, including recreational users and hobbyists, without prior written authorization from the Resort. This prohibition includes drones for filming or videotaping, as well as any use by media or journalists operating above Crystal Mountain property. Please contact Joe Bolduc, Director of Risk Management and Resort Safety 231-378-2258 if you have any questions or if you seek prior approval to operate any aerial drones. Any authorized operation of aerial drones will be governed by Federal Aviation Administration rules and regulations, as well as policies established by Crystal Mountain Resort, which may include certification, training, insurance coverage and indemnification. 

Is sledding allowed at Crystal Mountain?

No, sledding is prohibited at Crystal Mountain.

Is there a post office?

We do not have a post office, but any outgoing mail can be dropped off at the Front Desk.

May I carry a firearm on the premises?

Crystal Mountain prohibits firearms on resort premises, including associated garages and parking lots. Employees and others who enter resort premises with firearms in their possession, regardless of whether or not they are licensed or permitted by law to carry such firearms, concealed or otherwise, are in violation of this policy.

Crystal Mountain is aware that some jurisdictions allow qualifying citizens to obtain permits to carry concealed weapons, including handguns, on public property, except where expressly prohibited. These permits, however, do not automatically confer the right to carry concealed weapons on private property. The sole exception is for law enforcement officers whose official duties require carrying firearms.

Employees and others who violate this policy are subject to disciplinary action up to an including separation from the resort. Others who are found violating this policy will be directed to leave property at once and will be arrested by the police for criminal trespass if they refuse to do so.

 

 

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