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Frequently Asked Questions

SUMMER 2020

cleaning

What is your resort cleaning process? How are you addressing COVID-19 and sanitation efforts? When guests check into Crystal Mountain for the foreseeable future, they will notice a number of additions to our cleaning regimen – all designed to set an even higher standard of cleanliness for the resort.

In its heightened and enhanced cleaning protocols, Crystal Mountain will also be using the highest classification of disinfectants recommended by the Centers for Disease Control and Prevention to treat known pathogens like COVID-19.

In guest rooms, Crystal Mountain has enhanced its detailed cleaning practices, requiring surfaces to be thoroughly cleaned and disinfected. While stay-over room cleaning has been suspended at this time, cleanings between guest stays will see an enhanced cleaning protocol, with extra caution taken for high-touch points like television remote controls, door handles, light switches, chairs, faucets, lamps and others.

Rooms will be taken out of service between guests to ensure proper sanitization.

In public spaces, Crystal Mountain has added to its already rigorous cleaning protocols, requiring surfaces to be treated with disinfectants. This this cleaning will be done with increased frequency.

We have added touchless hand sanitizers throughout the resort, at entrances and exits to our buildings.

How often will my room be cleaned? Housekeeping service has been suspended so no one will enter your room once you check in. Please call the hotel operator at 888-968-7686 ext. 0 or dial 0 from your room phone if you need anything.


SAFETY

Will social distancing be implemented? To help alleviate the risk of COVID-19 transmission through person-to-person contact, Crystal Mountain has installed signage in the lobby to remind guests to maintain at least six-feet social distancing and will remove and re-arrange furniture to allow more space for distancing.

There will be signs throughout the resort, reminding guests to keep a respectful, six-foot distance from other guests, as well as signs on the floors in queuing areas like the front desk and at cash registers.

Crystal Mountain has added partitions at front desks and cash registers to provide an extra level of precaution for its staff members and guests.

You’ll see more touchless hand sanitizing stations around Crystal Mountain near entrances and exits, front desks, elevator banks and meeting spaces.

Will my family and I need to wear a mask while at Crystal Mountain? Your safety and the safety of our guests is our No. 1 priority. All guests and employees must wear masks or face coverings when indoors in shared, public spaces. Please stay six feet away from others and wash hands frequently.

When in doubt: “Mask on. Wash up. Spread out. Be kind.”    

You will not need to wear a mask in your room or outdoors if you are six feet away from other guests.

Will staff be wearing masks? Resort staff will be wearing masks while inside public, indoor spaces. Some of our team members, especially those who work in food and beverage and in housekeeping are required to wear face masks and gloves as appropriate and as needed.

Guests must wear masks or face coverings when indoors in shared, public spaces. Please stay six feet away from others and wash hands frequently.

When in doubt: “Mask on. Wash up. Spread out. Be kind.”   

Who do we call if we see unsafe behavior or something the resort leadership should know about? Everyone plays a role in their own personal safety. If you see something, say something. Please call our Security team at 231-631-0581 or 231-378-2215 for assistance.


CRYSTAL SPA & PEAK FITNESS

Will Crystal Spa be open? Crystal Spa is open. As we ramp up our services, please check our menu of spa services such as massages, facials and manicures/pedicures that we are currently offering. 

You may also visit our gift shop online at www.shop.crystalmountain.com or in person for many of your favorite Crystal Spa signature and other products. Crystal Spa is also offering curbside pickup for spa products. Learn More »

Will Peak Fitness be open? Peak Fitness Center is open. We will have some new safety rules in place for social distancing and occupancy, but we look forward to seeing you and helping you meet your fitness goals. All guests and employees of Peak Fitness must wear masks or face coverings. Learn More »


DINING & SHOPPING

Are the restaurants open? All of our restaurants are open. Thistle Pub and Grille, Betsie River Pizza and Sub and the Wild Tomato are open. The Plaza outside Kinlochen is also open, as is the Beach House. Times vary so be sure to check our dining options.
Learn More »

Is Mountain Market open? Mountain Market is open. We have implemented some social distancing reminders with signage and will allow for up to 10 people at a time inside the store. Please use the entrance inside the lobby of the Inn, and exit through the doors near the fountain at Barr Park. All guests and employees of Mountain Market must wear masks or face coverings while inside.

Are any of your retail shops open? Yes! Mountain Market is open daily. Kinlochen Pro Shop is also open daily. Mountain Sports is open. Peak Boutique is open. 

You may also visit our shops online anytime by visiting www.shop.crystalmountain.com for many of your favorite Crystal Spa signature products, gifts and Crystal Mountain merchandise. Curbside pick-up and mail are available.


ACTIVITIES

Are your golf courses open? Yes! Both our golf courses are open! All 18 holes on both the Mountain Ridge and Betsie Valley are open for play. Please book and pay for all golf times in advance online. Other new policies implemented at this time are listed here.

Will the Crystal Coaster be running? The Crystal Coaster is closed for maintenance. We hope to re-open on July 15. Learn More »

Is the Outdoor Pool and Water Playground open? The outdoor pool is open for guests of Crystal Mountain on a first-come, first-served basis. We will have some social distancing in place and limit occupancy. Call the Park at Water’s Edge at 888-968-7686 ext. 7000 to check availability. 

What about the Mountaintop pool? The Mountaintop pool is open for guests staying in Mountaintop townhomes.

Is bike rental open? Yes, you may rent bikes from us! Visit the Mountain Adventure Zone to rent a bike. Learn More »

Is the Michigan Legacy Art Park open? Yes! Michigan Legacy Art Park is on the grounds of Crystal Mountain, in densely wooded, 30-acre preserve with 1.6 miles of hiking trails. The Art Park features over 50 sculptures, poetry stones and an outdoor amphitheater. Each of the sculptures interprets, in its own way, a piece of Michigan's history. The Art Park is open from dawn to dusk and is accessible by foot. Michigan Legacy Art Park is a 501(c)3 nonprofit organization, so donations are appreciated. 


GENERAL Inquiries

What time is check-in/check-out? Check-out time is 11 a.m.; and check-in time is 5 p.m. We apologize that we cannot offer you early check-in or late check-out at this time.

For your safety, as well as the safety of our staff and other guests, we are limiting the number of guests inside our lobby. So only one person per party should visit our front desk for check-in and check-out. 

Is your shuttle bus running? Yes! We are running a shuttle. All riders must wear a mask to board, and we ask that you ride with your party only. Don’t worry! We’ll make all the trips we need to.  

Is smoking allowed? All Crystal Mountain buildings are smoke-free.

Is there a “quiet time” at the resort? Yes, from 11pm – 7am.

Are pets allowed at Crystal Mountain? Yes, pets are welcome to visit and stay at Crystal Mountain in select units. Please request a pet-friendly unit when reserving your lodging.
While staying and/or visiting with us, we ask that you kindly observe the following rules for the comfort of all our guests:

  • In accordance with our local dog ordinances, dogs must be kept on leash and under your control at all times.
  • Please pick up after your dog. You may use scoop bags provided in our base areas and deposit them in appropriate trash receptacles.
  • Unfortunately, your furry friends cannot go everywhere with you when visiting with us. Dogs are not permitted in the following locations: On lifts, on ski trails during operating hours, in our retail & food establishments (only well behaved dogs under strict owner control are permitted on food patios), and on our Golf Course. Please consult our Front Desk Attendants to inquire whether a facility is dog friendly prior to entering.

In summer, leashed dogs are welcome on our designated hiking trails and disc golf course. Please do not tie your dog up and leave it unattended anywhere on our property. This includes trees, fences, car bumpers, ski or bike racks, chairs and tables, etc. Unattended dogs will be reported to our local dog warden. Due to frequent weather changes associated with our Michigan environment, we highly recommend you not leave your dog in an unattended vehicle. If your dog behaves aggressively, causing property damage and/or bodily injury to a person or other pet, you will need to remove him/her immediately from our property. Your aggressive dog will not be welcome back for future visits and you will be responsible for any incurred damages. By adhering to the above, you help ensure all of us, especially your pets, have a great time visiting Crystal Mountain.

Are drones allowed at Crystal Mountain? Out of safety concerns for our guests, employees, and resort property, Crystal Mountain Resort prohibits the operation of unmanned aerial systems, or aerial drones by the general public, including recreational users and hobbyists, without prior written authorization from the Resort. This prohibition includes drones for filming or videotaping, as well as any use by media or journalists operating above Crystal Mountain property. Please contact Joe Bolduc, Risk/Safety Manager 231-378-2000 ext. 5702 if you have any questions or if you seek prior approval to operate any aerial drones. Any authorized operation of aerial drones will be governed by Federal Aviation Administration rules and regulations, as well as policies established by Crystal Mountain Resort, which may include certification, training, insurance coverage and indemnification. 

Is sledding allowed at Crystal Mountain? No, sledding is prohibited at Crystal Mountain.

Is there a post office? We do not have a post office, but any outgoing mail can be dropped off at the Front Desk.


Crystal Clean
Crystal Clean is our commitment to cleanliness. Our No. 1 priority is the safety of our staff and our guests.
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Resort Updates
Read the latest on resort operations plus safety practices to help keep staff and guests safe.
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Area Attraction Map
Check out what is in our local neighborhoods and explore!
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