Frequently Asked Questions
Crystal Mountain is your base camp to northern Michigan, where you can visit places like Sleeping Bear Dunes National Lakeshore, world-class wineries and breweries, the Michigan Legacy Art Park or just spend the day enjoying all Crystal Mountain has to offer.
However you choose to be in your element, Crystal Mountain’s priority will remain the safety of its staff and guests. Crystal Clean was developed as our commitment to safety and health, but has become part of our culture throughout the past year.
We strengthen that commitment to you now by continuing to plan for all contingencies and reimagining the Crystal Mountain experience for your safety, for your health and for your enjoyment.
We have developed our operations plan using industry best practices and state and local health recommendations. We abide by all public health orders. If you have questions that aren't addressed below, we welcome you to contact us.
accommodations and cleaning
What is your resort cleaning process? How are you addressing COVID-19 and sanitation efforts?
In its heightened and enhanced cleaning protocols, Crystal Mountain will be using the highest classification of disinfectants recommended by the Centers for Disease Control and Prevention to treat known pathogens like COVID-19.
In guest rooms, Crystal Mountain has enhanced its detailed cleaning practices, requiring surfaces to be thoroughly cleaned and disinfected. While stay-over room cleaning has been suspended at this time, cleanings between guest stays will see an enhanced cleaning protocol, with extra caution taken for high-touch points like television remote controls, door handles, light switches, chairs, faucets, lamps and others. Rooms will be taken out of service between guests to ensure proper sanitization.
In public spaces, Crystal Mountain has added to its already rigorous cleaning protocols, requiring surfaces to be treated with disinfectants. This cleaning will be done with increased frequency. If you see a bathroom closed, come back! It is likely closed for routine and thorough cleaning. We have added touchless hand sanitizers throughout the resort, at entrances and exits to our buildings.
How often will my room be cleaned?
Your room has been thoroughly cleaned and sanitized before you check in. Housekeeping service has been suspended so no one will enter your room once you check in. Please call the hotel operator at 888-968-7686 ext. 0 or dial 0 from your room phone if you need anything.
Will social distancing be implemented?
Please stay at least six feet away from others when you are inside and outside. Wear your CDC-approved mask or face coverings outside in areas where you likely will not be able to socially or physically distance from those around you. You should expect crowds in the lift lines, on chairlifts and when you exit the lifts; in ticket lines; in food service areas; inside all our buildings; on shuttle buses; in retail shops. You must wear a mask in any area – inside and out – where a lot of people tend to congregate.
To help remind you of the risk of COVID-19 transmission through person-to-person contact, Crystal Mountain has installed signage throughout the property to remind guests to maintain at least six-feet social distancing and will remove and re-arrange furniture to allow more space for distancing. Signs will also queue guests in areas like the front desk and at cash registers.
Crystal Mountain has added partitions at front desks and cash registers to provide an extra level of precaution for its staff members and guests. You’ll see more touchless hand sanitizing stations around Crystal Mountain near entrances and exits, front desks, elevator banks and meeting spaces. But it’s always best to stand at least six feet from others, and wear a mask when social distancing is just not achievable.
Will my family and I need to wear a mask while at Crystal Mountain?
Your safety and the safety of our guests is our No. 1 priority. CDC-approved masks or face coverings will be required inside all our buildings and in some areas outdoors across the resort. Wear your face coverings outside in areas where you likely will not be able to socially or physically distance from those around you. Expect crowds in the lift lines, on chairlifts and when you exit the lifts; in ticket lines; at ski racks; in food service areas; on shuttle buses, among other places. Guests must wear a mask in any area outside where a lot of people tend to congregate.
Please stay six feet away from others and wash your hands frequently.
When in doubt: “Mask on. Wash up. Spread out. Be kind.”
Will staff be wearing masks?
All resort staff will be wearing CDC-approved masks while in public, indoor spaces and while outside when unable to physically be six feet from others. Some of our team members, especially those who work in food and beverage and in housekeeping, are also required to gloves and appropriate PPE, along with masks.
Do golfers have to practice social distancing?
Yes. Golfers must practice social distancing at all times – please stay six feet from one another, and wear face masks as directed by the CDC. Please adhere to physical distancing while walking down the fairway, searching for lost balls and standing on the greens.
How are you keeping golfers safe during play?
We have eliminated touchpoints throughout the course for everyone’s safety.
- Players should leave flagstick in cups at all times. Foam cup fillers will keep the ball from going to the bottom of the hole. We encourage continuous putting and two-foot “gimmies” to all golfers.
- We have removed all ball washers, trash cans and water coolers. After play, please dispose of trash in receptacles.
- Bunker rakes have also been removed. Please play preferred lies in sand traps and smooth sand with your foot before exiting the bunker.
- We encourage golfers to be proactive and responsible for bringing their own hand sanitizer, water or other personal items for use while golfing.
Is the Kinlochen Pro Shop Open?
Yes, the Kinlochen Pro Shop is open and masks are required for entry.
When do I have to return my golf cart?
All motorized golf carts must be returned by 9pm.
Who do we call if we see unsafe behavior or something the resort leadership should know about?
Is Peak Fitness Center and the Indoor Pool open?
Peak Fitness Center plus our Indoor Pool and Hot Tub are open. We have some new safety rules in place for social distancing and occupancy, but we look forward to seeing you and helping you meet your fitness goals. Due to limited occupancy restrictions, guests will be able to access the indoor pool on a first-come-first-serve basis for one hour at a time. The Fitness Center closes daily for cleaning from 2 – 2:30 p.m.
All guests and employees of Peak Fitness must wear CDC-approved masks or face coverings, except while in the swimming pool. Learn More »
Will Crystal Spa be open?
Crystal Spa is open. Please check our menu of spa services that we are currently offering.
All guests and employees of Crystal Spa must wear CDC-approved masks or face coverings. Learn More »
You may also visit our gift shop online at www.shop.crystalmountain.com or in person for many of your favorite Crystal Spa signature and other products. Curbside pickup and mail are also available.
Are the restaurants open?
Operating times vary so be sure to check our dining options here .
Guests must wear CDC-approved masks inside restaurants until they are at their seats – and anytime they leave the table.
Is Mountain Market open?
Mountain Market is open. We have implemented some social distancing reminders with signage and will allow for up to 20 people at a time inside the store. Please use the entrance inside the lobby of the Inn, and exit through the doors near the fountain at Barr Park.
All guests and employees of Mountain Market must wear CDC-approved masks or face coverings while inside.
We are now offering Fill Your Fridge grocery delivery from the Mountain Market directly to your lodging unit prior to your arrival. Place your order online at least 48 hours before your arrival and let us take out the stress of making sure your fridge and pantry are stocked with all of your favorite items. Our staff will sanitize after delivery. Order Here »
Are your retail shops open?
Yes! Mountain Market is open daily. Kinlochen Pro Shop is also open daily. Mountain Sports is open. Peak Boutique is open. See our weekly hours here.
You may also visit our shops online anytime by visiting www.shop.crystalmountain.com for many of your favorite Crystal Spa signature products, gifts and Crystal Mountain merchandise. Curbside pick-up and mail are available.
Is bike rental open?
Yes, you may rent bikes from us! Visit the Park at Water's Edge to rent a bike.
Is the Michigan Legacy Art Park open?
Yes! Michigan Legacy Art Park is on the grounds of Crystal Mountain, in densely wooded, 30-acre preserve with 1.6 miles of hiking trails. The Art Park features over 50 sculptures, poetry stones and an outdoor amphitheater. Each of the sculptures interprets, in its own way, a piece of Michigan's history. The Art Park is open from dawn to dusk and is accessible by foot. Michigan Legacy Art Park is a 501(c)3 nonprofit organization, so donations are appreciated.
What about childcare. Will that be open?
Our daycare facility will not be open in accordance with state guidelines.
Who do we call if we see unsafe behavior or something the resort leadership should know about?
What time is check-in/check-out?
Check-out time is 11 a.m.; and check-in time is 5 p.m.
For your safety, as well as the safety of our staff and other guests, we are limiting the number of guests inside our lobby. So only one person per party should visit our front desk for check-in and check-out.
Is your shuttle bus running?
Yes! We are running a shuttle. All riders must wear a CDC-approved mask to board, and we ask that you ride with your party only. Don’t worry! We’ll make all the trips we need to.
Is smoking allowed?
All Crystal Mountain buildings are smoke-free.
Is there a “quiet time” at the resort?
Yes, from 11pm – 7am.
Are pets allowed at Crystal Mountain?
Yes, pets are welcome to visit and stay at Crystal Mountain in select units. Please request a pet-friendly unit when reserving your lodging. While staying and/or visiting with us, we ask that you kindly observe the following rules for the comfort of all our guests:
- In accordance with our local dog ordinances, dogs must be kept on leash and under your control at all times.
- Please pick up after your dog. You may use scoop bags provided in our base areas and deposit them in appropriate trash receptacles.
- Dogs are not permitted in the following locations: On lifts, on ski trails during operating hours, on our Golf Courses, and in our retail & food establishments (well behaved dogs under strict owner control are permitted at the following patios: Kinlochen Plaza, Mountain Market patio, and the Barr Park patio). Please consult our Front Desk Attendants to inquire whether a facility is dog friendly prior to entering.
Leashed dogs are welcome on our designated hiking trails and disc golf course. Please do not tie your dog up and leave it unattended anywhere on our property including trees, fences, car bumpers, ski or bike racks, chairs and tables, etc. Unattended dogs will be reported to our local dog warden. Due to frequent weather changes associated with our Michigan environment, we recommend you not leave your dog in an unattended vehicle. If your dog behaves aggressively, causing property damage and/or bodily injury to a person or other pet, you will need to remove him/her immediately from our property. Your aggressive dog will not be welcomed back and you will be responsible for any incurred damages.
Can I tailgate at Crystal Mountain?
Please keep a tight radius around your vehicle so you don’t encroach on other parking spaces. Our tailgating policy is you may eat and gear up with those in your traveling party. Please do not congregate with those outside your party or host a gathering. No pop-up tents, grills or fire pits allowed in parking lots. Outside alcohol is not allowed.
Are drones allowed at Crystal Mountain?
Out of safety concerns for our guests, employees, and resort property, Crystal Mountain Resort prohibits the operation of unmanned aerial systems, or aerial drones by the general public, including recreational users and hobbyists, without prior written authorization from the Resort. This prohibition includes drones for filming or videotaping, as well as any use by media or journalists operating above Crystal Mountain property. Please contact Joe Bolduc, Risk/Safety Manager 231-378-2000 ext. 5702 if you have any questions or if you seek prior approval to operate any aerial drones. Any authorized operation of aerial drones will be governed by Federal Aviation Administration rules and regulations, as well as policies established by Crystal Mountain Resort, which may include certification, training, insurance coverage and indemnification.
Is sledding allowed at Crystal Mountain?
No, sledding is prohibited at Crystal Mountain.
Is there a post office?
We do not have a post office, but any outgoing mail can be dropped off at the Front Desk.