Frequently Asked Questions
Skiers and riders share many things: a love of the slopes, the feeling of freedom when cruising down runs and making memories with family and friends on a beautiful winter day. We are all part of an outdoor community, and that’s what makes Crystal Mountain special.
Winter may look a little different this year, and that’s OK. We’ll all be outside, enjoying snow and fresh air, and looking for that perfect run. We are excited to see you all soon, and we can’t wait to open the slopes!
The Crystal Mountain team has been working toward re-opening for this winter since we ended operations last March. Crystal Clean was developed as our commitment to safety and health, but has become part of our culture throughout the summer. We are strengthening that commitment to you now by continuing to plan for all contingencies and reimagining the Crystal Mountain experience for your safety, for your health and for your enjoyment.
We have developed our winter operations plan using ski industry best practices and state and local health recommendations. If you have questions that aren't addressed below, we welcome you to contact us.
LIFT TICKETS AND EQUIPMENT RENTAL
I have purchased a season pass for this winter. Will I be guaranteed access to the mountain? Yes, season passes will be honored and be able to access the mountain.
I am planning on buying a daily lift ticket. Will I be guaranteed access to the mountain on my lift ticket dates? The only guaranteed access to the slopes are our Season passholders, Four Seasons Club members with Premium Snowsports and Ultimate plans and guests who have pre-purchased lift tickets in advance. Single-day lift tickets must be purchased in advance of your visit. Do not wait to walk up as tickets may not be available.
Will lift ticket sales be limited this winter? Crystal Mountain may be limiting capacity on the mountain to ensure safety protocols such as physical distancing can be maintained. Based on this capacity, there is a possibility lift tickets will be limited and taken off sale for certain dates. Purchase lift tickets in advanced to ensure your access to the mountain. Do not wait until the day you come skiing and do not walk up to buy a lift ticket as they may not be available.
Can I buy tickets in person at ticketing windows? If the resort is under capacity for the day, day-of tickets will be available. However, there is the possibility that lift tickets will be sold out. Purchase lift tickets in advanced to ensure your access to the mountain.
Do I get access to the slopes if I stay in Crystal Mountain lodging? Guests who have booked their lodging through Crystal Mountain will be guaranteed the ability to purchase a lift ticket during their lodging dates.
Are you limiting capacity at the resort? It is not our intention to limit access to the mountain. However, we may need to take some measures to maintain a safe and responsible experience for our guests by managing volume. We will continue assessing the number of guests we can accommodate. We hope that by monitoring the number of tickets sold, we will avoid implementing a reservation system during the season.
If we need to address volume, there may be a limit on how many day-of tickets can access the mountain during specific days of the season. Availability of lift tickets on desired dates may be restricted for both online and window lift tickets sales. Please note that lift ticket sales may be restricted at any time, so we highly recommend securing your winter lift access as early as possible, or buying a Season Pass.
Will all the lifts be running? All of our chairlifts are scheduled to operate this winter as weather conditions and health safety guidelines permit.
If you live together, ride together. Please do not ride with people not in your party, and even alone if you are skiing alone.
Will you be limiting chairlift capacity? We will not be enforcing maximum capacity on chairlifts, and will allow groups traveling together to ride on their own chair when operationally feasible. CDC-approved masks or face coverings are required in all lift lines, on the chairlifts and while exiting the chairlifts.
Mazes and lift queues will be set up to facilitate physical distancing. CDC-approved masks will be mandatory in lines and while riding lifts.
How do I reserve rental equipment? Please reserve all rental equipment at least 48 hours in advance. We cannot guarantee late requests for rentals.
Are you disinfecting rentals between uses? Yes, all of our gear will be disinfected between uses.
Will lockers be available this winter? We have very limited seasonal lockers available, and those have already been rented for the season.
I’d like to take a lesson? How do I do that? We’re excited you are taking a lesson to learn to ski or snowboard, or sharpen your skills. Please call us at 888-968-7686 ext. 2000 at least 48 hours in advance to make a lesson reservation. An online waiver and payment is required at the time of reservation. All lessons will check in at the Mountain Adventure Zone.
What kind of safety precautions are you taking with Snowsports lessons? CDC-approved face masks are required by all participants and staff during the duration of the lesson. Lesson times and capacities have been restricted. Private lessons are encouraged and group lessons will be limited to five students per Instructor. Children aged six and under are required to take a private lesson and must be accompanied by a family assistant to help the instructor with picking up the child, riding the lift and restroom breaks. Lesson breaks will be limited and facilitated in open air tents only. Lesson participants will not be served lunch and will remain outdoors. New programming including Family Lessons has been added to accommodate groups from the same household.
Will Totem Park have limited capacity? Yes. Totem Park will be open on a limited capacity. The best way to use the learning area is to book a lesson. A Totem Park lift ticket is required inside the learning center.
What about childcare. Will that be open? Our daycare facility will not be open in accordance with state guidelines.
accommodations and cleaning
What is your resort cleaning process? How are you addressing COVID-19 and sanitation efforts? When guests check into Crystal Mountain for the foreseeable future, they will notice a number of additions to our cleaning regimen – all designed to set an even higher standard of cleanliness for the resort.
In its heightened and enhanced cleaning protocols, Crystal Mountain will also be using the highest classification of disinfectants recommended by the Centers for Disease Control and Prevention to treat known pathogens like COVID-19.
In guest rooms, Crystal Mountain has enhanced its detailed cleaning practices, requiring surfaces to be thoroughly cleaned and disinfected. While stay-over room cleaning has been suspended at this time, cleanings between guest stays will see an enhanced cleaning protocol, with extra caution taken for high-touch points like television remote controls, door handles, light switches, chairs, faucets, lamps and others.
Rooms will be taken out of service between guests to ensure proper sanitization.
In public spaces, Crystal Mountain has added to its already rigorous cleaning protocols, requiring surfaces to be treated with disinfectants. This this cleaning will be done with increased frequency. If you see a bathroom closed, come back! It is likely closed for routine and thorough cleaning.
We have added touchless hand sanitizers throughout the resort, at entrances and exits to our buildings.
How often will my room be cleaned? Your room has been thoroughly cleaned and sanitized before you check in. Housekeeping service has been suspended so no one will enter your room once you check in. Please call the hotel operator at 888-968-7686 ext. 0 or dial 0 from your room phone if you need anything.
Will social distancing be implemented? Please stay at least six feet away from others when you are inside and outside. Wear your CDC-approved mask or face coverings outside in areas where you likely will not be able to socially or physically distance from those around you. You should expect crowds in the lift lines, on chairlifts and when you exit the lifts; in ticket lines; at ski racks; in food service areas; inside all our buildings; on shuttle buses; in retail shops. You must wear a mask in in any area – inside and out – where a lot of people tend to congregate.
To help remind you of the risk of COVID-19 transmission through person-to-person contact, Crystal Mountain has installed signage throughout the property to remind guests to maintain at least six-feet social distancing and will remove and re-arrange furniture to allow more space for distancing.
Signs will also queue guests in areas like the front desk and at cash registers.
Crystal Mountain has added partitions at front desks and cash registers to provide an extra level of precaution for its staff members and guests.
You’ll see more touchless hand sanitizing stations around Crystal Mountain near entrances and exits, front desks, elevator banks and meeting spaces.
But it’s always best to stand at least six feet from others, and wear a mask when social distancing is just not achievable.
Will my family and I need to wear a mask while at Crystal Mountain? Your safety and the safety of our guests is our No. 1 priority. CDC-approved masks or face coverings will be required inside all our buildings and in some areas outdoors across the resort. Wear your face coverings outside in areas where you likely will not be able to socially or physically distance from those around you. Expect crowds in the lift lines, on chairlifts and when you exit the lifts; in ticket lines; at ski racks; in food service areas; on shuttle buses, among other places. Guests must wear a mask in any area outside where a lot of people tend to congregate.
Please stay six feet away from others and wash your hands frequently.
When in doubt: “Mask on. Wash up. Spread out. Be kind.”
Will staff be wearing masks? All resort staff will be wearing CDC-approved masks while in public, indoor spaces and while outside when unable to physically be six feet from others. Some of our team members, especially those who work in food and beverage and in housekeeping, are also required to gloves and appropriate PPE, along with masks.
Is Peak Fitness and the Indoor Pool open? Peak Fitness and our Indoor Pool are open. We have some new safety rules in place for social distancing and occupancy, but we look forward to seeing you and helping you meet your fitness goals. Due to limited occupancy restrictions, guests will be able to access the indoor pool on a first-come-first-serve basis for one hour at a time. The Fitness Center closes daily for cleaning from 2 – 2:30 p.m.
All guests and employees of Peak Fitness must wear CDC-approved masks or face coverings, except while in the swimming pool. Learn More »
Will Crystal Spa be open? Crystal Spa is open. Please check our menu of spa services such as massages, facials and manicures/pedicures that we are currently offering.
You may also visit our gift shop online at www.shop.crystalmountain.com or in person for many of your favorite Crystal Spa signature and other products. Curbside pickup and mail are also available.
Are the restaurants open? All our restaurants are open. Thistle Pub and Grille, Betsie River Pizza and Sub and the Wild Tomato are open. Times vary so be sure to check our dining options here.
We have also added outdoor dining and seating options, and will have food trucks here during busy times.
Guests must wear CDC-approved masks inside restaurants until they are at their seats – and anytime they leave the table.
Is Picnic Park open this year? Picnic Park will not be available this winter because of capacity limits and safety restrictions. So please do not bring crock pots and coolers with you. The Crystal Center and outdoor tents and tables will be for cafeteria seating only.
Is Mountain Market open? Mountain Market is open. We have implemented some social distancing reminders with signage and will allow for up to 20 people at a time inside the store. Please use the entrance inside the lobby of the Inn, and exit through the doors near the fountain at Barr Park.
All guests and employees of Mountain Market must wear CDC-approved masks or face coverings while inside.
We are now offering Fill Your Fridge grocery delivery from the Mountain Market directly to your lodging unit prior to your arrival. Place your order online at least 48 hours before your arrival and let us take out the stress of making sure your fridge and pantry are stocked with all of your favorite items. Our staff will sanitize after delivery. Order Here »
Are your retail shops open? Yes! Mountain Market is open daily. Kinlochen Pro Shop is also open daily. Mountain Sports is open. Peak Boutique is open. See our weekly hours here.
You may also visit our shops online anytime by visiting www.shop.crystalmountain.com for many of your favorite Crystal Spa signature products, gifts and Crystal Mountain merchandise. Curbside pick-up and mail are available.
Is bike rental open? Yes, you may rent bikes from us! Visit the Park at Water's Edge to rent a bike.
Is the Michigan Legacy Art Park open? Yes! Michigan Legacy Art Park is on the grounds of Crystal Mountain, in densely wooded, 30-acre preserve with 1.6 miles of hiking trails. The Art Park features over 50 sculptures, poetry stones and an outdoor amphitheater. Each of the sculptures interprets, in its own way, a piece of Michigan's history. The Art Park is open from dawn to dusk and is accessible by foot. Michigan Legacy Art Park is a 501(c)3 nonprofit organization, so donations are appreciated.
What about childcare. Will that be open? Our daycare facility will not be open in accordance with state guidelines.
Who do we call if we see unsafe behavior or something the resort leadership should know about? Everyone plays a role in their own personal safety. If you see something, say something. Please call our Security team at 231-631-0581 or 231-378-2215 for assistance.
What time is check-in/check-out? Check-out time is 11 a.m.; and check-in time is 5 p.m. We apologize that we cannot offer you early check-in or late check-out at this time.
For your safety, as well as the safety of our staff and other guests, we are limiting the number of guests inside our lobby. So only one person per party should visit our front desk for check-in and check-out.
Is your shuttle bus running? Yes! We are running a shuttle. All riders must wear a CDC-approved mask to board, and we ask that you ride with your party only. Don’t worry! We’ll make all the trips we need to.
Is smoking allowed? All Crystal Mountain buildings are smoke-free.
Is there a “quiet time” at the resort? Yes, from 11pm – 7am.
Are pets allowed at Crystal Mountain? Yes, pets are welcome to visit and stay at Crystal Mountain in select units. Please request a pet-friendly unit when reserving your lodging.
While staying and/or visiting with us, we ask that you kindly observe the following rules for the comfort of all our guests:
- In accordance with our local dog ordinances, dogs must be kept on leash and under your control at all times.
- Please pick up after your dog. You may use scoop bags provided in our base areas and deposit them in appropriate trash receptacles.
- Unfortunately, your furry friends cannot go everywhere with you when visiting with us. Dogs are not permitted in the following locations: On lifts, on ski trails during operating hours, on our Golf Courses, and in our retail & food establishments (only well behaved dogs under strict owner control are permitted at the following patios: Kinlochen Plaza, Mountain Market patio, and the Barr Park patio). Please consult our Front Desk Attendants to inquire whether a facility is dog friendly prior to entering.
In summer, leashed dogs are welcome on our designated hiking trails and disc golf course. Please do not tie your dog up and leave it unattended anywhere on our property. This includes trees, fences, car bumpers, ski or bike racks, chairs and tables, etc. Unattended dogs will be reported to our local dog warden. Due to frequent weather changes associated with our Michigan environment, we highly recommend you not leave your dog in an unattended vehicle. If your dog behaves aggressively, causing property damage and/or bodily injury to a person or other pet, you will need to remove him/her immediately from our property. Your aggressive dog will not be welcome back for future visits and you will be responsible for any incurred damages. By adhering to the above, you help ensure all of us, especially your pets, have a great time visiting Crystal Mountain.
Are drones allowed at Crystal Mountain? Out of safety concerns for our guests, employees, and resort property, Crystal Mountain Resort prohibits the operation of unmanned aerial systems, or aerial drones by the general public, including recreational users and hobbyists, without prior written authorization from the Resort. This prohibition includes drones for filming or videotaping, as well as any use by media or journalists operating above Crystal Mountain property. Please contact Joe Bolduc, Risk/Safety Manager 231-378-2000 ext. 5702 if you have any questions or if you seek prior approval to operate any aerial drones. Any authorized operation of aerial drones will be governed by Federal Aviation Administration rules and regulations, as well as policies established by Crystal Mountain Resort, which may include certification, training, insurance coverage and indemnification.
Is sledding allowed at Crystal Mountain? No, sledding is prohibited at Crystal Mountain.
Is there a post office? We do not have a post office, but any outgoing mail can be dropped off at the Front Desk.