Frequently Asked Questions
If you have questions that aren't addressed below, we welcome you to contact us.
What time is check-in/check-out?
Check-out time is 11am and check-in time is 5pm.
Is your shuttle bus running?
Yes! We are running a shuttle.
Is smoking allowed?
All Crystal Mountain buildings are smoke-free.
Is there a “quiet time” at the resort?
Yes, from 11pm – 7am.
Are pets allowed at Crystal Mountain?
Yes, pets are welcome to visit and stay at Crystal Mountain in select units. Please request a pet-friendly unit when reserving your lodging. While staying and/or visiting with us, we ask that you kindly observe the following rules for the comfort of all our guests:
- In accordance with our local dog ordinances, dogs must be kept on leash and under your control at all times.
- Please pick up after your dog. You may use scoop bags provided in our base areas and deposit them in appropriate trash receptacles.
- Dogs are not permitted in the following locations: On lifts, on ski trails during operating hours, on our Golf Courses, and in our retail and food establishments, including The Thistle and Wild Tomato outdoor patios. Well behaved dogs under strict owner control are permitted at the following outdoor patios: Kinlochen Plaza, Mountain Market patio, and the Barr Park patio. Please consult our Front Desk Attendants to inquire whether a facility is dog friendly prior to entering.
Leashed dogs are welcome on our designated hiking trails and disc golf course. Please do not tie your dog up and leave it unattended anywhere on our property including trees, fences, car bumpers, ski or bike racks, chairs and tables, etc. Unattended dogs will be reported to our local dog warden. Due to frequent weather changes associated with our Michigan environment, we recommend you not leave your dog in an unattended vehicle. If your dog behaves aggressively, causing property damage and/or bodily injury to a person or other pet, you will need to remove him/her immediately from our property. Your aggressive dog will not be welcomed back and you will be responsible for any incurred damages.
Can I tailgate at Crystal Mountain?
Yes, tailgating is allowed in the winter at your vehicle, but please keep a tight radius so you don’t encroach on other parking spaces. No pop-up tents, grills or fire pits allowed in parking lots. Outside alcohol is not allowed.
Are drones allowed at Crystal Mountain?
Out of safety concerns for our guests, employees, and resort property, Crystal Mountain Resort prohibits the operation of unmanned aerial systems, or aerial drones by the general public, including recreational users and hobbyists, without prior written authorization from the Resort. This prohibition includes drones for filming or videotaping, as well as any use by media or journalists operating above Crystal Mountain property. Please contact Joe Bolduc, Director of Risk Management and Resort Safety 231-378-2258 if you have any questions or if you seek prior approval to operate any aerial drones. Any authorized operation of aerial drones will be governed by Federal Aviation Administration rules and regulations, as well as policies established by Crystal Mountain Resort, which may include certification, training, insurance coverage and indemnification.
Is sledding allowed at Crystal Mountain?
No, sledding is prohibited at Crystal Mountain.
Is there a post office?
We do not have a post office, but any outgoing mail can be dropped off at the Front Desk.
May I carry a firearm on the premises?
Crystal Mountain prohibits firearms on resort premises, including associated garages and parking lots. Employees and others who enter resort premises with firearms in their possession, regardless of whether or not they are licensed or permitted by law to carry such firearms, concealed or otherwise, are in violation of this policy.
Crystal Mountain is aware that some jurisdictions allow qualifying citizens to obtain permits to carry concealed weapons, including handguns, on public property, except where expressly prohibited. These permits, however, do not automatically confer the right to carry concealed weapons on private property. The sole exception is for law enforcement officers whose official duties require carrying firearms.
Employees and others who violate this policy are subject to disciplinary action up to an including separation from the resort. Others who are found violating this policy will be directed to leave property at once and will be arrested by the police for criminal trespass if they refuse to do so.