RELAX. REVIVE. REJUVENATE.
At the heart of the Crystal Mountain community is Crystal Spa - a place of well-being in all seasons. Take a look at all the ways to experience Crystal Mountain and to connect to a healthier and more grounded you.
This 18,500-square-foot, LEED-Certified oasis at the heart of Crystal Mountain honors the art and natural beauty of northern Michigan in a setting that awakens and inspires. From the first moment you enter the doors of Crystal Spa, you'll appreciate the comforts of this elegant retreat.
Crystal Spa was honored with the #15 spot in Spas of America Top 100 Spas of 2019! See our full spa services menu, request an appointment, and view upcoming Crystal Spa promotions including Crystal Spa Days, available select dates September - November!
For more information, call Crystal Spa at 888-968-7686 ext. 7200.
Crystal Spa Hours
SEPTEMBER 9 - OCTOBER 31
Thursday - Monday: 9:30am - 7pm
Tuesday - Wednesday: Closed
NOVEMBER 1 - 24
Friday - Sunday: 9:30am - 6pm
Monday - Thursday: Closed
NOVEMBER 25 - 30
Wednesday: 9:30am - 7pm
Thursday: 11:30am - 5pm
Friday - Saturday: 9:30am - 8pm
Sunday: 9:30am - 6pm Monday: Closed
In effort to provide a safe environment for our guests and staff, we ask that you observe the following guidelines:
Guests will be required to wear masks at all times except during a facial or when face down in massage service.
Guests are asked to arrive 20 – 30 minutes prior to their service. At this time, guests will not be allowed into the spa any earlier than 30-minutes prior to service and will need to check-out within 1 hour of the end of their last service so that we are able to manage the number of people in the facility for social distancing allowances.
At this time, the relaxation lounge and locker rooms are open for guests to use; the hot tub, steam and sauna rooms are closed. Re-opening guidelines do not allow us to have self-serve hospitality available however you are welcome to request water and snacks from our staff during your visit. To ensure that we have the required room for guests to socially distance, nail services do not include Spa Amenity Access and we are not offering Spa Day Passes – you must book a massage or facial service to gain access to the locker rooms, lounge and hot tub. Spa Guests will be allowed to access the Peak Fitness Center and Indoor Pool based on capacity availability of those areas.
Health Screening: Guests will be required complete health check questionnaire and temperature check upon arrival. Guests who are symptomatic of COVID-19 are not allowed to enter the spa.
Age Requirements: Massage and Facial Services are available for guests 18 and over. Nail salon services are available for guests ages 9-17.
Alcoholic Beverages: At this time alcohol is not available for purchase or allowed into the spa.
Reservations: We strongly recommend that you schedule Crystal Spa appointments prior to your arrival. Reservations are subject to availability and must be guaranteed with a credit card. Book your appointment by calling 888-968-7686 ext. 7200.
Waivers: Crystal Spa Guests are required to fill out a Crystal Spa Waiver prior to any spa treatments.
Cancellations: We request that cancellations or appointment reschedules be made at least 24-hours in advance for single services and 48-hours in advance for multiple treatments. Failure to reschedule in advance will result in a 50% charge applied to your credit card. No-show appointments will be charged in full. In case of illness, the cancellation policy will be waived and services can be rescheduled after 14 days. If you are sick, please do not come to the spa for the safety of others.
Cell Phone Use: To ensure the privacy of all guests, cell phone use is strictly prohibited in Crystal Spa.
Day Lockers: While we do offer lockers, Crystal Spa is not responsible for damage or loss of your personal belongings. We ask that you please not bring or wear valuables.
Payment & Gratuity: We accept all major credit cards, personal checks and traveler's checks. Crystal Mountain houseguests may also charge services to their room and club members to their membership account. For your convenience, an 18% adjustable gratuity and 2% service charge will be added to Crystal Spa services.
Curbside Retail Pickup: Curbside pickup is available for spa retail purchases. To place your order, please call Crystal Spa at 231-378-2030 or e-mail firstname.lastname@example.org. You can also shop from home. Browse a collection of our most popular products for you to enjoy or to share as gifts. Check out Shop Crystal Mountain »
For more information, please call Crystal Spa at 888-968-7686 ext. 7200.
Crystal Spa Refill Program
Love enjoying the scents of Crystal Spa at home? Signature Crystal Spa product refills are only $8 per bottle:
Lavender Mint Body Lotion
Lavender Mint Body Wash
Lavender Mint Shampoo
Purifying Facial & Skin Cleanser
Bring your empty, clean bottles to the Crystal Spa to be refilled. Our staff will not be able to refill your bottles if they are not completely empty, clean and in good condition.
Refill by mail is also available! Place your refill order online at shop.crystalmountain.com. Print your receipt and include it in your bottle shipment along with your return address and phone number. Ship your bottles to:
Crystal Mountain, ATTN: Crystal Spa Refill
12500 Crystal Mountain Drive
Thompsonville, MI 49683
If you have questions, please contact Crystal Spa at 231-378-2030.
Treat your group to a day of pampering at Crystal Spa. Perfect for a bachelorette party, corporate retreat, or just wanting to spend quality time with family and friends. From massages to facials, manicures to makeup, Crystal Spa will design your experience to make your day as relaxing as possible.