RELAX. REVIVE. REJUVENATE.
At the heart of the Crystal Mountain community is Crystal Spa - a place of well-being in all seasons. Take a look at all the ways to experience Crystal Mountain and to connect to a healthier and more grounded you.
NEW! Online Booking
Crystal Spa services can now be booked online! Visit the link below to plan your spa day.
You can also request your appointment by calling 888-968-7686 ext. 7200.
Our 18,500-square-foot, LEED-Certified oasis at the heart of Crystal Mountain honors the art and natural beauty of northern Michigan in a setting that awakens and inspires. From the first moment you enter the doors of Crystal Spa, you'll appreciate the comforts of this elegant retreat.
For more information, call Crystal Spa at 888-968-7686 ext. 7200.
Crystal Spa Hours
Sunday - Tuesday: 9:30am - 6pm
Wednesday - Saturday: 9:30am - 7pm
Please Note: Crystal Spa will close at 1pm on Tuesday, September 21. Crystal Spa will also be closed November 1 - 4 for annual fall maintenance.
Policies & FAQs
In effort to provide a relaxing environment for our guests, we ask that you observe the following guidelines:
Please arrive 20 – 30 minutes prior to your service. Guests are not allowed into the spa any earlier than 30-minutes prior to service and are asked to check-out within 1-hour of the end of their last service so that we are able to maintain a relaxing experience for all guests.
Crystal Spa FAQs
Do I need to make a reservation for spa services?
Do I need to fill out a waiver to visit Crystal Spa?
Crystal Spa Guests are required to fill out a waiver prior to any spa treatments. Your Crystal Spa waiver will now be e-mailed to you after you book your service. Book Crystal Spa Services »
I need to cancel my appointment. Is there a cancellation fee?
We request that cancellations or appointment reschedules be made at least 24-hours in advance for single services and 48-hours in advance for multiple treatments. Failure to reschedule in advance will result in a 50% charge applied to your credit card. No-show appointments will be charged in full.
Are there age requirements at Crystal Spa?
Massage, Facial and Nail Services are available for guests 18 and over.
Are there alcoholic beverages at Crystal Spa or may I bring my own?
At this time alcohol is not available for purchase or allowed into the spa.
Can I use my cell phone at Crystal Spa?
To ensure the privacy and relaxation of all guests, we ask that phones are silenced and stored in your locker while you are in Crystal Spa.
Does the spa offer day lockers?
While we do offer lockers, Crystal Spa is not responsible for damage or loss of your personal belongings. We ask that you please not bring or wear valuables.
What forms of payment can I use at Crystal Spa? Is gratuity included?
We accept all major credit cards, personal checks and traveler's checks. Crystal Mountain houseguests may also charge services to their room and club members to their membership account. For your convenience, an 18% adjustable gratuity and 2% service charge will be added to Crystal Spa services.
For more information, please call Crystal Spa at 888-968-7686 ext. 7200.
Crystal Spa Refill Program
Love enjoying the scents of Crystal Spa at home? Signature Crystal Spa product refills are only $8 per bottle:
Lavender Mint Body Lotion
Lavender Mint Body Wash
Lavender Mint Shampoo
Purifying Facial & Skin Cleanser
Bring your empty, clean bottles to the Crystal Spa to be refilled. Our staff will not be able to refill your bottles if they are not completely empty, clean and in good condition.
Refill by mail is also available! Place your refill order online at shop.crystalmountain.com. Print your receipt and include it in your bottle shipment along with your return address and phone number. Ship your bottles to:
Crystal Mountain, ATTN: Crystal Spa Refill
12500 Crystal Mountain Drive
Thompsonville, MI 49683
If you have questions, please contact Crystal Spa at 231-378-2030.