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CRYSTAL CLEAN

our commitment to health & safety

RESORT UPDATES | FAQS | PRESS RELEASES

Crystal Clean logo

Crystal Clean is Crystal Mountain’s commitment to cleanliness. Our No. 1 priority is the safety of our staff and our guests.

Crystal Clean

Crystal Clean was developed to implement, monitor and adjust our next generation of cleanliness standards, norms and behaviors for Crystal Mountain’s 1,500 acres – resort activities, guest rooms, meeting rooms, restaurants and facilities.

The new standards have been designed to foster a mutually supportive environment of trust between our staff and our guests. We want to minimize risk and enhance safety for our guests and the staff members who proudly wear the Crystal Mountain name badge.

Cleaning Regimen

When guests check into Crystal Mountain, they will notice a number of additions to the company’s cleaning regimen, designed to set an even higher standard of cleanliness for the resort.

In guest rooms, Crystal Mountain has enhanced its detailed cleaning practices, requiring surfaces to be thoroughly cleaned and disinfected. While stay-over room cleaning will be suspended at this time, cleanings between guest stays will see an enhanced cleaning protocol, with extra caution taken for high-touch points like television remote controls, door handles, light switches, chairs, faucets and lamps.

Rooms will be taken out of service between guests to ensure proper sanitization.

In public spaces, Crystal Mountain has added to its already rigorous cleaning protocols, requiring surfaces be treated with disinfectants and that this cleaning is done with increased frequency, every two hours.

New Cleaning Technologies

Crystal Clean also means a new and enhanced cleaning and disinfection technology throughout the resort, including the use of electrostatic sprayers that allow for touchless disinfecting capabilities. Magnetically charged droplets produced by the electrostatic sprayers seek out and coat hard-to-reach areas and surfaces that could be missed in standard cleaning processes.

In its heightened and enhanced cleaning protocols, Crystal Mountain will also be using the highest classification of disinfectants recommended by the Centers for Disease Control and Prevention to treat known pathogens like COVID-19.

Cleaning in public spaces will be done with an emphasis on frequent contact with hard non-porous surfaces including front desk check-in counters, elevators and elevator buttons, door handles, public bathrooms, vending machines, ATMs, stair handrails, dining surfaces and seating areas.

Touchless hand sanitizer and disinfectant wipe stations will be set up throughout the property – at entrances, exits and high-traffic areas.

Most high-touch items will be removed or not in service. For example, guests will need to also call the front desk for ice.

Guest Contact and Social Distancing

To help alleviate the risk of COVID-19 transmission through person-to-person contact, Crystal Mountain will be installing signage in the lobby to remind guests to maintain at least six-feet social distancing and will remove and re-arrange furniture to allow more space for distancing.

There will be signs throughout the resort, reminding guests to keep a respectful, six-foot distance from other guests, as well as signs on the floors in queuing areas like the front desk and at cash registers.

Crystal Mountain has added partitions at front desks and cash registers to provide an extra level of precaution for its staff members and guests.

You’ll see more touchless hand sanitizing stations around Crystal Mountain near entrances and exits, front desks, elevator banks and meeting spaces.

Employee Check-in

Employees of the resort are screened daily for COVID-19 symptoms and their temperature is taken when they report for work. If a team member does not pass the screening, they are sent home and monitored. If associates are feeling ill or taking care of an ill family member, they are instructed to stay home.

We will continue mandatory training on COVID-19 awareness and train our staff on proper health etiquette, social distancing and personal hygiene.

Employees will wear masks when working in an indoor, public space.

Education and Training

Staff are trained in workplace behavior, sanitation, social distancing and hygiene protocols prior to and after returning to work. Every department has a protocol they must follow from how to wear a mask to how to dispose of gloves properly. 

Staff have also been trained on the protocol for recognizing and assisting if a staff member or guest falls ill.

Banquet and Meeting Facilities

While the current Stay at Home orders for Michigan do not allow for assembling groups of more than 10 people, we are sanitizing our banquet and meeting spaces. In those areas, Crystal Mountain has enhanced its detailed cleaning practices, requiring surfaces to be thoroughly cleaned and disinfected.

Cleanings between events will see an enhanced protocol, with extra caution taken for high-touch points like remote controls, door handles, light switches and chairs.

In its heightened and enhanced cleaning protocols, Crystal Mountain will be using the highest classification of disinfectants recommended by the Centers for Disease Control and Prevention to treat known pathogens like COVID-19.

Activities

Activities will be altered for staff and guest safety. Not all activities are open at this time. But activities like golfing and bike riding are open, but with modifications.

For example, golf tee times will be staggered at half the rate between golf tees, allowing about 12 mins of play time between rounds. This will help spread out players so golfers are not lingering between holes.

We will implement policies like that throughout the resort to ensure social distancing. Please keep checking back as things open.

And as always, we will be cleaning surfaces, especially high-touch surfaces such as countertops, handrails and doorknobs, more frequently.


We ask our guests do their part and help play a role in safety. Please let us know if you see something we can improve by calling Security at 231-631-0581 or 231-378-2215 for assistance. 

Frequently Asked Questions
Find the answers to questions about cleaning procedures, resort policies, safety guidelines and other resort inquiries.
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Resort Updates
The latest on resort operations, cancellation policies and more.
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