Chat Icon
Events Dining Membership Real Estate
(855) 955-5146
Golf
Spa & Wellness
Groups & Weddings
Mostly Clear Icon 79°
Toggle Widget
Saturday, June 19, 2021
Mostly Clear Icon
79° H
50° L
Mostly Clear
Sunday, June 20, 2021
62° H
56° L
Chance T-storms
Monday, June 21, 2021
67° H
44° L
Partly Cloudy

CRYSTAL CLEAN

our commitment to health & safety

Freqently Asked Questions

Crystal Clean logo

Thank you for choosing Crystal Mountain. Our No. 1 priority at Crystal Mountain is the safety of our staff and our guests.

Crystal Clean is Crystal Mountain’s commitment to cleanliness, safety and health. Our guests play a huge role in safety, and keeping the resort open is a shared responsibility between our guests and our staff. So thank you for taking the time to read about our policies during this pandemic. 

Your safety and enjoyment while at the resort is important to us. The State of Michigan requires all guests in indoor public spaces who are not vaccinated to wear a CDC-approved mask or face covering. 

And if you’re feeling sick or experiencing any symptoms related to COVID-19 like loss of taste and/or smell, fever, coughing: Stay home. Crystal Mountain will be here when you’re feeling better.

CRYSTAL CLEAN: launched MAY 14, 2020, anD UPDATED REGULARLY

Crystal Clean was developed to implement, monitor and adjust our next generation of cleanliness standards, norms and behaviors for Crystal Mountain’s 1,500 acres – resort activities, guest rooms, meeting rooms, restaurants and facilities.

These standards have been designed to foster an environment of safety and trust between our staff and our guests. We want to minimize risk and enhance safety for our guests and the staff members who proudly wear the Crystal Mountain name badge. 

Our policies may evolve over time as the environment we are operating in and public health orders change. But one thing is certain: Staff and guest safety will remain our No. 1 priority.

Guests also play a role in their own safety and have a shared responsibility in keeping Crystal Mountain open. Please let us know if you see something we can improve by calling Security at 231-631-0581 or 231-378-2215 for assistance. 

Cleaning Regimen

When guests check into Crystal Mountain, they will notice a number of additions to the company’s cleaning regimen, designed to set an even higher standard of cleanliness for the resort.

In guest rooms, Crystal Mountain has enhanced its detailed cleaning practices, requiring all surfaces to be thoroughly cleaned and disinfected.

Housekeeping service has been suspended so no one will enter your room once you check in.

Cleanings between guest stays will see an enhanced cleaning protocol, with extra caution taken for high-touch points like television remote controls, door handles, light switches, chairs, faucets and lamps.

Other things you will notice in guest rooms:

  • We have eliminated some touchpoints in your room out of an abundance of caution.
  •  Bedspreads have been replaced by three layers of sheets.  
  • For the latest “This Week at Crystal Mountain,” please find it online at crystalmountain.com/TWAC
  • Please call the hotel operator at 888-968-7686 ext. 0 or dial 0 from your room phone if you need anything.

In public spaces, Crystal Mountain has added to its already rigorous cleaning protocols, requiring surfaces be treated with disinfectants and that this cleaning is done with increased frequency.

Cleaning in public spaces will be done with an emphasis on frequent contact with hard non-porous surfaces including front desk check-in counters, elevators and elevator buttons, door handles, public bathrooms, vending machines, ATMs, stair handrails, dining surfaces and seating areas.

Touchless hand sanitizer and disinfectant wipe stations will be set up throughout the property – at entrances, exits and high-traffic areas.

Guests also play a role in their own safety and have a shared responsibility in keeping Crystal Mountain open. Please let us know if you see something we can improve by calling Security at 231-631-0581 or 231-378-2215 for assistance. 

New Cleaning and safety Technologies

In its heightened and enhanced cleaning protocols, Crystal Mountain will also be using the highest classification of disinfectants recommended by the Centers for Disease Control and Prevention to treat known pathogens like COVID-19.

Cleaning in public spaces will be done with an emphasis on frequent contact with hard non-porous surfaces including front desk check-in counters, elevators and elevator buttons, door handles, public bathrooms, vending machines, ATMs, stair handrails, dining surfaces and seating areas.

Touchless hand sanitizer and disinfectant wipe stations will be set up throughout the property – at entrances, exits and high-traffic areas.

We have added a portable HEPA air filtration system to our restaurants as a precautionary method. HEPA air purifiers act as an allergen remover to eliminate microscopic particles for easier breathing and to improve the air quality. 

We have also added “air scrubber” technology to some of our buildings. How does that work? When air passes through a UV light-activated titanium dioxide membrane filter, it causes water vapor in the air to turn into negatively charged hydrogen peroxide atoms which can then be directed into room air supply ducts. Because of their electric charge, these atoms attach to and can destroy most common bacteria and virus particles in the air and on surfaces. (Hydrogen peroxide is generally recognized as a safe antimicrobial agent by the U.S. Food and Drug Administration.) 

We also upgraded the filters in our air handling system of our buildings, and have opened up ventilation dampers to increase the fresh air inside to 20%. 

We didn’t invent the technology, but we took these steps, along with cleaning and safety protocols, to help keep our indoor spaces clean while bringing in some fresh air. 

Employee Check-in

Employees of the resort are screened daily for COVID-19 symptoms when they report for work. If a team member does not pass the screening, they are sent home and monitored. If associates are feeling ill or taking care of an ill family member, they are instructed to stay home.

We will continue mandatory training on COVID-19 awareness and train our staff on proper health etiquette, social distancing and personal hygiene.

Staff are trained in workplace behavior, sanitation, social distancing and hygiene protocols prior to and after returning to work. Every department has a protocol they must follow from how to wear a CDC-approved mask to how to dispose of gloves properly. 

Staff have also been trained on the protocols for recognizing and assisting if a staff member or guest falls ill. 

Guests also play a role in their own safety and have a shared responsibility in keeping Crystal Mountain open. Please let us know if you see something we can improve by calling Security at 231-631-0581 or 231-378-2215 for assistance. 

Banquet and Meeting Facilities

We work closely with the Benzie-Leelanau Health Department on all our events and meetings to ensure they meet health and safety standards. And while the current public health orders for Michigan do not allow for assembling large groups of people, we sanitize our banquet and meeting spaces carefully. 

In areas like the Crystal Center, Crystal Mountain has enhanced its detailed cleaning practices, requiring surfaces to be thoroughly cleaned and disinfected.

Cleanings between events see an enhanced protocol, with extra caution taken for high-touch points like remote controls, door handles, light switches and chairs. 

Capacity has also been reduced in most areas to allow for social distancing while meeting public health orders.

In its heightened and enhanced cleaning protocols, Crystal Mountain uses the highest classification of disinfectants recommended by the Centers for Disease Control and Prevention to treat known pathogens like COVID-19.

We have also added “air scrubber” technology to the Crystal Center. How does that work? When air passes through a UV light-activated titanium dioxide membrane filter in the ventilation systems, it causes water vapor in the air to turn into negatively charged hydrogen peroxide atoms which can then be directed into room air supply ducts. Because of their electric charge, these atoms attach to and can destroy most common bacteria and virus particles in the air and on surfaces. (Hydrogen peroxide is generally recognized as a safe antimicrobial agent by the U.S. Food and Drug Administration.) 

We upgraded the filters in our air handling system of our buildings, and have opened up ventilation dampers to increase the fresh air inside to 20%. 

We didn’t invent the technology, but we took these steps, along with cleaning and safety protocols, to help keep our indoor spaces clean while bringing in some fresh air. 

Guests also play a role in their own safety and have a shared responsibility in keeping Crystal Mountain open. Please let us know if you see something we can improve by calling Security at 231-631-0581 or 231-378-2215 for assistance. 

Activities

Seasonal activities at Crystal Mountain are open. Please book and buy in advance online at www.crystalmountain.com.

Restaurants

Hours at our restaurants vary. Please check This Week at Crystal for hours for Thistle Pub & Grille, The Wild Tomato and Betsie River Pizza & Subs. For the latest dining hours and operations, please visit our dining page for each location.

Guests who are not vaccinated must wear a mask until seated.

We have take-out options and outside dining available, as well as indoor dining.


FAQs
Learn about cleaning procedures, resort policies, safety guidelines and other resort inquiries.
Read More