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CRYSTAL CLEAN

our commitment to health & safety

RESORT UPDATES | FAQS | PRESS RELEASE

Crystal Clean logo

Our No. 1 priority at Crystal Mountain is the safety of our staff and our guests. Crystal Clean is Crystal Mountain’s commitment to cleanliness, safety and health.

All guests and employees must wear CDC-approved masks when indoors in shared, public spaces. Please stay six feet away from others and wash hands frequently.

When in doubt: “Mask on. Wash up. Spread out. Be kind.”

And if you’re feeling sick or experiencing any symptoms related to COVID-19: Stay home. Crystal Mountain will be here when you’re feeling better.

Crystal Clean

Crystal Clean was developed to implement, monitor and adjust our next generation of cleanliness standards, norms and behaviors for Crystal Mountain’s 1,500 acres – resort activities, guest rooms, meeting rooms, restaurants and facilities.

The new standards have been designed to foster an environment of safety and trust between our staff and our guests. We want to minimize risk and enhance safety for our guests and the staff members who proudly wear the Crystal Mountain name badge.

Guests also play a role in their own safety. Please let us know if you see something we can improve by calling Security at 231-631-0581 or 231-378-2215 for assistance. 

Cleaning Regimen

When guests check into Crystal Mountain, they will notice a number of additions to the company’s cleaning regimen, designed to set an even higher standard of cleanliness for the resort.

In guest rooms, Crystal Mountain has enhanced its detailed cleaning practices, requiring surfaces to be thoroughly cleaned and disinfected.

Housekeeping service has been suspended so no one will enter your room once you check in.

Cleanings between guest stays will see an enhanced cleaning protocol, with extra caution taken for high-touch points like television remote controls, door handles, light switches, chairs, faucets and lamps.

Rooms will also be taken out of service between reservations.

Other things you will notice in guest rooms:

  • We have eliminated some touchpoints in your room out of an abundance of caution. 
  • Bedspreads have been replaced by a method of using three layers of sheets.  
  • For the latest “This Week at Crystal Mountain,” please find it online at crystalmountain.com/TWAC
  • Please call the hotel operator at 888-968-7686 ext. 0 or dial 0 from your room phone if you need anything.

In public spaces, Crystal Mountain has added to its already rigorous cleaning protocols, requiring surfaces be treated with disinfectants and that this cleaning is done with increased frequency.

Bathrooms will be closed throughout the day for cleaning.

Cleaning in public spaces will be done with an emphasis on frequent contact with hard non-porous surfaces including front desk check-in counters, elevators and elevator buttons, door handles, public bathrooms, vending machines, ATMs, stair handrails, dining surfaces and seating areas.

Touchless hand sanitizer and disinfectant wipe stations will be set up throughout the property – at entrances, exits and high-traffic areas.

New Cleaning and safety Technologies

Crystal Clean also means a new and enhanced cleaning and disinfection technology throughout the resort, including the use of electrostatic sprayers that allow for touchless disinfecting capabilities. Magnetically charged droplets produced by the electrostatic sprayers seek out and coat hard-to-reach areas and surfaces that could be missed in standard cleaning processes.

In its heightened and enhanced cleaning protocols, Crystal Mountain will also be using the highest classification of disinfectants recommended by the Centers for Disease Control and Prevention to treat known pathogens like COVID-19.

Cleaning in public spaces will be done with an emphasis on frequent contact with hard non-porous surfaces including front desk check-in counters, elevators and elevator buttons, door handles, public bathrooms, vending machines, ATMs, stair handrails, dining surfaces and seating areas.

Touchless hand sanitizer and disinfectant wipe stations will be set up throughout the property – at entrances, exits and high-traffic areas.

We have added a portable HEPA air filtration system to our restaurants as a precautionary method. HEPA air purifiers act as an allergen remover to eliminate microscopic particles for easier breathing and to improve the air quality. 

We have also added “air scrubber” technology to some of our buildings. How does that work? When air passes through a UV light-activated titanium dioxide membrane filter, it causes water vapor in the air to turn into negatively charged hydrogen peroxide atoms which can then be directed into room air supply ducts. Because of their electric charge, these atoms attach to and can destroy most common bacteria and virus particles in the air and on surfaces. (Hydrogen peroxide is generally recognized as a safe antimicrobial agent by the U.S. Food and Drug Administration.)

We also upgraded the filters in our air handling system of our buildings, and have opened up ventilation dampers to increase the fresh air inside to 20%.

We didn’t invent the technology, but we took these steps, along with cleaning and safety protocols, to help keep our indoor spaces clean while bringing in some fresh air.

Guest Contact and Social Distancing

Guests must wear CDC-approved masks when indoors in shared, public spaces. We are also requiring CDC-approved masks on our chairlifts and in lift lines.

To help alleviate the risk of COVID-19 transmission through person-to-person contact, Crystal Mountain has installed signage throughout the property to remind guests to maintain at least six-feet social distancing. Furniture has been removed and re-arranged to allow more space for distancing.

There are signs throughout the resort, reminding guests to keep a respectful, six-foot distance from other guests, as well as signs on the floors in queuing areas like the front desk and at cash registers.

Crystal Mountain has added partitions at front desks and cash registers to provide an extra level of precaution for its staff members and guests. There are new partitions in some areas of Thistle Pub and Grille and on golf carts to serve as a barrier.

You’ll see more touchless hand sanitizing stations around Crystal Mountain near entrances and exits, front desks, elevator banks and meeting spaces.

Employee Check-in

All employees must wear CDC-approved masks or face coverings when indoors in shared, public spaces. 

Employees of the resort are screened daily for COVID-19 symptoms and their temperature is taken when they report for work. If a team member does not pass the screening, they are sent home and monitored. If associates are feeling ill or taking care of an ill family member, they are instructed to stay home.

We will continue mandatory training on COVID-19 awareness and train our staff on proper health etiquette, social distancing and personal hygiene.

Employees will wear CDC-approved masks when working in an indoor, public space. We ask our guests to do the same.

Education and Training

Staff are trained in workplace behavior, sanitation, social distancing and hygiene protocols prior to and after returning to work. Every department has a protocol they must follow from how to wear a mask to how to dispose of gloves properly. 

Staff have also been trained on the protocol for recognizing and assisting if a staff member or guest falls ill. 

Banquet and Meeting Facilities

We work closely with the Benzie-Lealanau Health Department on all our events and meetings to ensure they meet health and safety standards. And while the current safe orders for Michigan do not allow for assembling large groups of people, we sanitize our banquet and meeting spaces carefully.

In areas like the Crystal Center, Crystal Mountain has enhanced its detailed cleaning practices, requiring surfaces to be thoroughly cleaned and disinfected.

Cleanings between events see an enhanced protocol, with extra caution taken for high-touch points like remote controls, door handles, light switches and chairs.

Capacity has also been reduced in most areas to allow for social distancing while meeting the state’s orders.

In its heightened and enhanced cleaning protocols, Crystal Mountain uses the highest classification of disinfectants recommended by the Centers for Disease Control and Prevention to treat known pathogens like COVID-19.

We have also added “air scrubber” technology to the Crystal Center. How does that work? When air passes through a UV light-activated titanium dioxide membrane filter in the ventilation systems, it causes water vapor in the air to turn into negatively charged hydrogen peroxide atoms which can then be directed into room air supply ducts. Because of their electric charge, these atoms attach to and can destroy most common bacteria and virus particles in the air and on surfaces. (Hydrogen peroxide is generally recognized as a safe antimicrobial agent by the U.S. Food and Drug Administration.)

We upgraded the filters in our air handling system of our buildings, and have opened up ventilation dampers to increase the fresh air inside to 20%.

We didn’t invent the technology, but we took these steps, along with cleaning and safety protocols, to help keep our indoor spaces clean while bringing in some fresh air. 

Activities

Most activities at Crystal Mountain are open. And soon, skiing will be, too!

But capacity limits and social distancing have been implemented. Learn more about activities at Crystal Mountain.

We have implemented policies like that throughout the resort to ensure social distancing. For example, we have reduced capacity in Peak Fitness Center and Crystal Spa. Our hot tubs are currently closed. Guests are welcome on a first-come, first-served basis until we reach capacity.

And as always, we will be cleaning surfaces, especially high-touch surfaces such as countertops, handrails and doorknobs, more frequently.  

And we are cleaning the air!  

Guests must do their part and play a role in their own safety. Please let us know if you see something we can improve by calling Security at 231-631-0581 or 231-378-2215 for assistance. 

Restaurants

Please Note: Our restaurants are currently open for curbside pick-up only until December 9.

Hours at our restaurants vary. Thistle Pub & Grille and Betsie River Pizza & Subs are open.

Guests must wear a CDC-approved mask inside our restaurants until seated. If you leave your seat, please put on your mask.

We have spread out seating in The Thistle and The Wild Tomato, added outdoor seating and put up clear barriers between tables inside.

We have installed HEPA air filters and air scrubbers inside those buildings.


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