lodging details
what to know for your visit
Learn more about our lodging policies, pet friendly accommodations and more!
Check-In / Check-Out: Check-In is located at the Inn at the Mountain, located to the left of the four-way stop after you enter Crystal Mountain from M-115.
Check-out time is 11 a.m.; and check-in time is 5 p.m.
Express Check-Out: You may call to check-out if an on-file credit card was given and imprinted at check-in.
Credit Cards Accepted: Visa, MasterCard, American Express, Discover
Lodging & Package Rates
• Rates are per adult, based on double occupancy in standard hotel accommodations, unless stated otherwise.
• Subject to service fee, sales tax and assessment; may change without notice.
• Reservations may be subject to minimum night stay requirements on holiday and peak season dates.
• Lodging and Package Rates may change without notice.
• Price points represent low season rates. Peak season rates start higher.
• Rental equipment is not included in package rates unless stated otherwise.
Deposit & Cancellation Policy
- A deposit equaling 50% of your total stay is required to confirm your reservation. If you are scheduled for 1 night, your total stay is required to confirm your reservation.
- Your deposit is refundable, less a $10 administrative fee, if you notify us of cancellation or modification at least 14 days prior to your arrival.
- Cancellations or modifications made to your reservation including changing dates, or reducing the length of stay inside 14 days of arrival require forfeiture of total deposit amount.
- Holiday reservations with stay dates between December 26 - January 1 must be canceled on or before November 1 to receive the deposit less a $10 administrative fee. After November 1 you forfeit your entire deposit.
- All cancellations must be processed via our representatives, we do not accept cancellations via email.
- We do not accept cancellations due to weather.
- Failure to arrive on a confirmed reservation date will result in forfeiture of the total deposit amount.
- Once checked in, no modifications to your dates will be permitted without forfeiting entirety of scheduled stay.
- No refunds on unused portion of package stays.
Deposit Guarantee
Deposit Guarantee may be purchased when reserving your stay to protect your deposit within our 14 day cancellation period.
- Deposit Guarantee means that upon cancellation within 14 days your deposit will be put onto a house account for you to use towards a future lodging stay and must be reserved within 1 year of the original reservation date.
- Deposit Guarantee is $25 per night and any modifications to the number of nights after the original purchase will change your Deposit Guarantee amount.
- Deposit Guarantee must be purchased at the time of booking.
- Cancellations outside 14 days are refundable less the $10 administrative fee, as well as a full refund of the Deposit Guarantee fee.
- Deposit Guarantee is not available for reservations with stay dates between December 26 – January 1.
- If you decline the Deposit Guarantee fee, and request to modify or cancel your reservation within 14 days you will forfeit your deposit.
- Deposit Guarantee is not travel protection/insurance and does not guarantee rates/availability for future stays.
KIDS STAYING AT CRYSTAL MOUNTAIN IN THE WINTER
Ski Package
• Kids 7-17 Ski FREE SUNDAY-THURSDAY (Excludes peak season dates. Two kids ages 7-17 ski free per paying adult. There is a charge for additional children ages 7-17.)
• Kids 6 and under Sleep, Ski and Eat Breakfast FREE ANYTIME (Up to two kids eat free, per paying adult.)
Lodging Only
• Kids 17 and under Sleep FREE ANYTIME
• Kids 6 and under Sleep, Ski and Eat Breakfast FREE ANYTIME (Up to two kids eat free, per paying adult.)
Kids Staying at Crystal Mountain in the Spring, Summer and Fall
• Kids 17 and under golf FREE ANYTIME* with a paying adult on an Unlimited or 18-Hole Golf Package
• Kids 6 and under sleep and eat breakfast FREE ANYTIME (up to two kids eat free, per paying adult)
*Free golfing is only valid if you are on a Golf Package and excludes peak season dates.
Pet-Friendly Accommodations: Interested in bringing a furry friend during your stay with us? Pets are welcome to visit and stay at Crystal Mountain in select units. Please request a pet-friendly unit when reserving your lodging. Pet-friendly accommodations must be booked by calling 855-402-2148.
While staying and/or visiting with us, we ask that you kindly observe the following rules for the comfort of all our guests:
- In accordance with our local dog ordinances, dogs must be kept on leash and under your control at all times.
- Please pick up after your dog. You may use scoop bags provided in our base areas and deposit them in appropriate trash receptacles.
- Unfortunately, your furry friends cannot go everywhere with you when visiting with us. Dogs are not permitted in the following locations: On lifts, on ski trails during operating hours, on our Golf Courses, and in our retail & food establishments (only well behaved dogs under strict owner control are permitted at the following patios: Kinlochen Plaza, Mountain Market patio, and the Barr Park patio). Please consult our Front Desk Attendants to inquire whether a facility is dog friendly prior to entering.
In summer, leashed dogs are welcome on our designated hiking trails and disc golf course. Please do not tie your dog up and leave it unattended anywhere on our property. This includes trees, fences, car bumpers, ski or bike racks, chairs and tables, etc. Unattended dogs will be reported to our local dog warden. Due to frequent weather changes associated with our Michigan environment, we highly recommend you not leave your dog in an unattended vehicle. If your dog behaves aggressively, causing property damage and/or bodily injury to a person or other pet, you will need to remove him/her immediately from our property. Your aggressive dog will not be welcome back for future visits and you will be responsible for any incurred damages. By adhering to the above, you help ensure all of us, especially your pets, have a great time visiting Crystal Mountain.