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Operations UPDATE

2022

Thank you for choosing Crystal Mountain in beautiful northern Michigan. Our No. 1 priority at Crystal Mountain is the safety of our staff and our guests. Helping us stay safe and open is a shared responsibility between our guests and our staff. Thank you for taking the time to read about our policies.

We will update this page as needed with timely information about your visit to Crystal Mountain.


MASKS

In general, guests do not need to wear a mask while visiting Crystal Mountain. We ask that you please be courteous to other guests who choose to wear masks.

If you’re feeling sick or experiencing any symptoms related to COVID-19 like loss of taste and/or smell, fever, coughing, please stay home. Crystal Mountain will be here when you’re feeling better.


PLAN AHEAD

We recommend making all arrangements in advance for lodging, golf tee times and lessons, activities and spa appointments.

1. Stay in one of our hotel rooms: Guests staying in Crystal Mountain accommodations have access to great amenities!

2. Buy tee times and golf lessons in advance:

3. Book a spa day: If you're looking to relax, plan a day at Crystal Spa! We recommend making appointments in advance.

4. Reserve your activities: Plan your summer vacation fun in advance!

5. Buy or reload your premier season pass: It's never too early to think about next winter! Ski all day from open to close with no blackout dates when you purchase a Premier Season Pass! And with our convenient RFID gates, you can go straight to the slopes. Buy a new pass or reload your pass from last year to guarantee your place on our slopes.


DINING

While dining reservations aren’t always necessary, we recommend staying updated on the latest at each restaurant by visiting our dining page.



CRYSTAL CLEAN

Crystal Clean was developed to implement, monitor and adjust our next generation of cleanliness standards, norms and behaviors for Crystal Mountain’s 1,500 acres – resort activities, guest rooms, meeting rooms, restaurants and facilities.

These standards were designed to foster an environment of safety and trust between our staff and our guests. We always want to minimize risk and enhance safety for our guests and the staff members who proudly wear the Crystal Mountain name badge.

Our policies have evolved since the onset of the pandemic and will continue to do so as the environment and public health orders change.

Please let us know if you see something we can improve by calling our Director of Risk Management and Resort Safety at 231-378-2258 for assistance. 


HOUSEKEEPING

Housekeeping stay-over service has been suspended so no one will enter your room once you check in.

Cleanings between guest stays have an enhanced cleaning protocol, with extra caution taken for high-touch points like television remote controls, door handles, light switches, chairs, faucets and lamps.

Please call the hotel operator at 888-968-7686 x 0 or dial 0 from your room phone if you need anything during your stay.

In public spaces, Crystal Mountain has added to its already rigorous cleaning protocols, requiring surfaces be treated with disinfectants and that this cleaning is done with increased frequency.

Guests also play a role in their own safety and have a shared responsibility in keeping Crystal Mountain open. Please let us know if you see something we can improve by calling our Director of Risk Management and Resort Safety at 231-378-2258 for assistance. 


ACTIVITIES

Seasonal activities at Crystal Mountain are open. Stay updated on schedules with This Week at Crystal.

FAQs
Learn about cleaning procedures, resort policies, safety guidelines and other resort inquiries.
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